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MarketPlace Customers F.A.Q (Last Updated: 2026 May 14 1:38 am)

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Subject: Coupon Issue


GGreen ( ) posted Tue, 12 May 2026 at 12:40 PM ยท edited Fri, 15 May 2026 at 2:51 PM

I get the following message, all of the items in my cart have the green ticket

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acanthis ( ) posted Tue, 12 May 2026 at 3:22 PM
Yes, that's exactly what I had. After experimenting I discovered that the voucher was not valid for anything in the "Prime Time Unleashed" sale regardless of the green ticket status. It would have been nice for that to be made clear when the coupon was communicated.


GGreen ( ) posted Tue, 12 May 2026 at 4:28 PM
acanthis posted at 3:22 PM Tue, 12 May 2026 - #4506316
Yes, that's exactly what I had. After experimenting I discovered that the voucher was not valid for anything in the "Prime Time Unleashed" sale regardless of the green ticket status. It would have been nice for that to be made clear when the coupon was communicated.
Thank you for sharing that information with me. 


Mecha_MOA ( ) posted Tue, 12 May 2026 at 5:59 PM

Notification say: "Savings In Bloom -  Spend $20 and Save 20% - code MAYUSAVE20 at checkout. Coupon valid until Thursday 5/14/2026, 11:59 PM (cdt). Coupon is stackable on other promotions but may not apply to all products."

Since coupon is stackable on other promotions, then there is no valuable reason that it don't work on this one, and "may not apply" generally only refer to "red coupon flag", especially since last year at least, that coupons also works on prime products.

So frankly, if coupon still not work on 14th, then I empty cart and so no money for Renderosity, as simple as that.


pisaacs ( ) posted Tue, 12 May 2026 at 8:33 PM

Happened to me too. I've already dumped 2 carts, one today and one with the last coupon.


Kalypso ( ) posted Wed, 13 May 2026 at 10:00 AM ยท edited Wed, 13 May 2026 at 10:02 AM
Site Admin

acanthis is correct in that the products in Prime Time unleashed are excluded from coupons. Unfortunately, it was not clearly stated in the promotional article for the sale.  This has now been amended. https://www.renderosity.com/article/31280/prime-time-unleashed-72-hours-only 

This particular promotion is for our Prime Members and includes products that are not part of Prime but are marked down by a generous 65%. 

Because of this deep discount, coupons are not eligible for this promotion. We consider this a meaningful offer in its own right and hope you’ll appreciate the value it provides. 


pisaacs ( ) posted Wed, 13 May 2026 at 2:48 PM

This does not reference or explain the fact that this is a new policy as coupons previously were always good even at a high discount sale. So in effect, prices were raised. Usually winds up that people buy less.


GGreen ( ) posted Thu, 14 May 2026 at 12:28 AM

In the future please state the limitations of the coupons, it would definitely eliminate the confusion and the waste of time. So many changes over the last year and not all of them are good


Kalypso ( ) posted Thu, 14 May 2026 at 1:38 AM
Site Admin
pisaacs posted at 2:48 PM Wed, 13 May 2026 - #4506343

This does not reference or explain the fact that this is a new policy as coupons previously were always good even at a high discount sale. So in effect, prices were raised. Usually winds up that people buy less.

The exclusion of coupons does not alter the underlying sale price; it simply prevents combining multiple discounts. The products in the Prime Time Unleashed promotion are already reduced by 65%, which represents a substantial markdown from their regular prices. Removing coupon eligibility does not increase those prices. Buyers are still paying significantly less than usual (35% of the actual price) and on products that are not in Prime and would not have been discounted that much in regular sales of 50%. Although getting an 80-85% discount does seem attractive, please also keep in mind that this is our vendors' livelihood and we feel further discounting devalues their work.


Kalypso ( ) posted Thu, 14 May 2026 at 1:38 AM
Site Admin
GGreen posted at 12:28 AM Thu, 14 May 2026 - #4506352

In the future please state the limitations of the coupons, it would definitely eliminate the confusion and the waste of time. So many changes over the last year and not all of them are good

Thank you for sharing your feedback. You’re absolutely right that clearly stating coupon limitations upfront helps prevent confusion, and we appreciate you taking the time to point it out. We’ve already updated the promotional article to make this restriction more visible, and we’ll be more diligent about highlighting these details in future sales.


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