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Subject: Improved System Bugs

helgas opened this issue on Jul 06, 2014 · 3 posts
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helgas ( ) posted Sun, 06 July 2014 at 12:15 PM · edited Wed, 04 March 2026 at 1:34 AM

Renderosity seems to have lost interest in the official Bug Report. There has been no communication in quite a while.

Where can we get answers to the problems with the Search Engine?

Where can we get answers to the problems with double purchases not being flagged?

I just tried to find THE BACK. - Answer: No such product in the store. If I search otoftouch I get her store and there is THE BACK laughing at me. I don't know the vendor for every product and therefore there will be lots of items I can't find.

I just prevented a double purchase by checking the items in my cart against my own data base. This was never necessary before the improvements. It happens with combined items and bundles. To me, this is scary.

TinaK ( ) posted Mon, 07 July 2014 at 6:01 AM

Hi helgas,

Evidently the issues you are reporting have not been corrected and we do apologize for that.  These threads get very long and sometimes things get missed but let me see if I can report these issue again for you.

  • Give me an example of your search issues you are experiencing and let me speak with the Marketplace staff to see if they have a resolution.
  • Duplicate purchase issue has been reported and is currently being resolved but I will report it again for you as I can understand the frustration.

Tina Kaylor

Community Manager

helgas ( ) posted Mon, 07 July 2014 at 9:54 AM

Hi Tina,

Thank you so much for responding. You may not realize how much a response is appreciated.

The example is in my post you are replying to. Yesterday I was looking for THE BACK by outoftouch. I need some add-ons.

I entered (under Title search) the back, The Back, THE BACK.

The answer of the search engine to my search:

We couldn't find any products matching "the back".

Then I searched for outoftouch (under Title search not Vendor search) and got outoftouch's store. In her store I found the non-existing "THE BACK".

You are right Tina, the Bug/Issue and Suggestion threads have become very long. They were created for the purpose to help debug what is not working. Is this no longer the case? Are we waisting our time posting to these two threads?

In a nutschell - they are dealing primarily with search engine and wishlist vendor search problems combined with frustrations and the feelings of abandonment. Customers are struggling to understand what has happened and what the future will be.

Thank you Tina, for caring.

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