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MarketPlace Customers F.A.Q (Last Updated: 2026 May 02 12:44 pm)

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Subject: Says, "Email Invalid"

3dstories opened this issue on Apr 20, 2026 · 2 posts
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3dstories ( ) posted Mon, 20 April 2026 at 9:44 AM · edited Sat, 02 May 2026 at 5:39 AM

Hi,

When I log in it has been saying for a long time (maybe six months or more), "My email is invalid".  But, it is not. 

I click "Update" but it doesn't work.

Then I am offered the chance to "Change my email", which I do not want to do. I am afraid that when doing this it will ask for a new password and then I am never free to go back and use the one that I know implicitly. 

Apparently Renderosity had a problem one time. Perhaps though I use this email I don't often check it often as it is used mostly for buying things. 

Can you check on this, please?




msansing ( ) posted Mon, 20 April 2026 at 10:07 AM
Site Admin
3dstories posted at 9:44 AM Mon, 20 April 2026 - #2999387

Hi,

When I log in it has been saying for a long time (maybe six months or more), "My email is invalid".  But, it is not. 

I click "Update" but it doesn't work.

Then I am offered the chance to "Change my email", which I do not want to do. I am afraid that when doing this it will ask for a new password and then I am never free to go back and use the one that I know implicitly. 

Apparently Renderosity had a problem one time. Perhaps though I use this email I don't often check it often as it is used mostly for buying things. 

Can you check on this, please?


Hi there, for this issue, please reach out to Renderosity Support.



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