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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2026 May 28 1:56 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Bought in error

jmattatall opened this issue on Aug 17, 2021 · 3 posts
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jmattatall ( ) posted Tue, 17 August 2021 at 8:11 PM · edited Sun, 12 April 2026 at 5:08 AM

Sorry, caught once again, I bought this item without looking at the requirements, Order number #113701791 - Military Hardware - DShKM Store Credit Requested. Thanks

jennblake ( ) posted Fri, 20 August 2021 at 11:15 AM

Hello.

Once the product is downloaded, the vendor must approve that the refund be done. Please send a sitemail to the vendor of that item and explain why you are requesting the refund. Tell them to send their approval with the order # to store@renderosity.com and will will do the in-store credit for you immediately after we receive it. 😄

jennblake ( ) posted Mon, 23 August 2021 at 4:45 PM

I have received the approval for your refund today. You will see that in your Credit area of your account. 😄

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