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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2026 Mar 08 10:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: something is really messed up on the marketplace

Rhia474 opened this issue on Sep 08, 2025 · 4 posts
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Rhia474 ( ) posted Mon, 08 September 2025 at 7:30 PM · edited Sat, 07 March 2026 at 2:34 AM

When I look up a product from my purchase list on my account, it shows the files and as purchased. If I open it up in a new tab, it shows as if I'd never bought it. Before today, if I performed the same operations, it showed a 'show in My Library' option and I could be assured I had that product. Now unless I directly stat in my library, there is no way of finding out if I purchased something or not.

What is going on?

ebasham ( ) posted Mon, 08 September 2025 at 9:42 PM
Site Admin

Thank you for bringing this glitch to our attention. We released a change at 4:00 that cause this issue. We have fixed it. Let us know if you experience any further issues.

Thanks,

Ethan B


Tophski ( ) posted Mon, 08 September 2025 at 9:45 PM · edited Mon, 08 September 2025 at 9:47 PM

Thanks Ethan, seems to be working now.

Rhia474 ( ) posted Mon, 08 September 2025 at 10:31 PM

Yup, thanks for the fix!!

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