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Poser - OFFICIAL F.A.Q (Last Updated: 2026 Jun 19 8:25 am)

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Subject: Cant type in serial number Poser11/Poser Software Support - cant register

sebaldrian opened this issue on Oct 02, 2019 · 8 posts
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sebaldrian ( ) posted Wed, 02 October 2019 at 7:28 AM · edited Fri, 19 June 2026 at 5:17 PM

Hey everyone,

I bought the Poser 11 upgrade and,after installation, wanted to type in the serial key from my previous version of Poser 10 (as told by the instructions). But I cant type in anything let alone my serial number (-> pictures attached). I wanted to contact support for help. Smith Micro referenced me to Poser Software Support as they are no longer attached to Poser...but the Supoort Site does not let me register so I cant send them registered tickets. I tried sending them tickets without registration, but to no avail.

I am really frustrated because I already bought the product. Nobody seems to be responsible and I dont know what to do anymore.

Can you guys help? Thanks in advance and have a great day!

Best regards

sebaldrianPict.jpg

randym77 ( ) posted Wed, 02 October 2019 at 7:34 AM

Does it take your new serial number, in the blue highlighted box?

structure ( ) posted Wed, 02 October 2019 at 7:35 AM · edited Wed, 02 October 2019 at 7:43 AM
Forum Coordinator

Type your new serial number in the first serial number box under name - then type your old serial number into the previous serial number box

image.png

Locked Out

sebaldrian ( ) posted Wed, 02 October 2019 at 7:44 AM

Thank you both.

I was expecting a really dumb mistake of myself...and now an even dumber question: where do I find the new serial key?

randym77 ( ) posted Wed, 02 October 2019 at 7:51 AM

It's usually emailed to you.

Afrodite-Ohki ( ) posted Wed, 02 October 2019 at 7:54 AM · edited Wed, 02 October 2019 at 7:55 AM

That depends on where you purchased it. If it was here on Renderosity, it should be in your Account > Purchased Items list.

image.png

It'll be right under that download link.

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Feel free to call me Ohki!

Poser Pro 11, Poser 12 and Poser 13, Windows 10, Superfly junkie. My units are milimeters.

Persephone (the computer): AMD Ryzen 9 5900x, RTX 3070 GPU, 96gb ram.

sebaldrian ( ) posted Wed, 02 October 2019 at 8:02 AM

Oh my, oh my...now it works. Thank you all!!!

Afrodite-Ohki ( ) posted Wed, 02 October 2019 at 10:15 AM

You're welcome! Happy rendering!

- - - - - - 

Feel free to call me Ohki!

Poser Pro 11, Poser 12 and Poser 13, Windows 10, Superfly junkie. My units are milimeters.

Persephone (the computer): AMD Ryzen 9 5900x, RTX 3070 GPU, 96gb ram.

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