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Subject: Download pending...

will2power opened this issue on Dec 19, 2017 · 3 posts
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will2power ( ) posted Tue, 19 December 2017 at 8:17 AM · edited Thu, 15 February 2024 at 12:33 PM

I have been waiting for 4 days now for my digital products to be delivered after my purchase on 12/16. I keep getting this email:

Dear will2power, This is a courtesy notification to let you know that your unpaid order #113114733 placed on 2017-12-16 will be deleted if not paid in full soon. To pay for your order, use the link below to go to your account page:

Pay Order 113114733

I have paid for this order. The Paypal transaction has gone through and the money has been taken from my account. I have said as much to store@renderosity.com . I have gotten this message three times and the first two times I responded with my Paypal transaction information but no one from Renderosity has returned any of my emails thus far.

I have paid already. I even got the Paypal email receipt to show that the transaction went through, according to them. Here are the transaction details.

Dec 16, 2017 21:00:08 EST Transaction ID: 9Y948223S12640238

PrestonW ( ) posted Tue, 19 December 2017 at 12:09 PM

Hi,
PayPal says your payment is Pending until Dec 20, 2017. So your order cannot be marked as paid until this clears.

Preston

ElaineSheldrake ( ) posted Fri, 22 December 2017 at 5:06 AM

Hi, Please can you tell me where I can find the Download links for my order which has been paid for order #113117260 as I need these now. Kindest regards, Elaine

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