Subject says it all. and yes i've checked and my e-mail is correct not in spam or trash folders. Can some one help?

jaxon101 posted at 9:47 AM Wed, 3 June 2026 - #3000683

Subject says it all. and yes i've checked and my e-mail is correct not in spam or trash folders. Can some one help?

Hi there - I sent you a sitemail regarding your issue with the newsletter. 

I haven't received a newsletter in years. I get all the wishlist notifications though. I checked my profile and there is no box to check for emails or newsletters. Did the newsletters disappear or is there some new fangled way to sign up for them?

Hotmail is very fond of deciding the newsletters are spam. I have marked as not spam, it says that they will never be sent to spam, then a few days later there they go again. 

jessieb posted at 1:46 PM Tue, 7 July 2026 - #4508090

I haven't received a newsletter in years. I get all the wishlist notifications though. I checked my profile and there is no box to check for emails or newsletters. Did the newsletters disappear or is there some new fangled way to sign up for them?

I sent you a sitemail with more information :). 

I helped a friend to find her way to receive again newsletters some times ago. It's when I logged off that I saw the solution: go simply near the end of the page 

https://www.renderosity.com/

There is a "Suscribe to the Newsletter" button. I "resuscribed" to see all the steps for her. Since, I no longer receive the "🌙After Dark🌙" newsletters, but still receive the others. Not that I'll do many with the contentof that specific newsletter, but we never know how things will work with 3D. Anyway, they are no longer in my mailbox: maybe there are no more also and it's the only reason?

caty77 posted at 9:59 AM Wed, 8 July 2026 - #4508112

I helped a friend to find her way to receive again newsletters some times ago. It's when I logged off that I saw the solution: go simply near the end of the page 

https://www.renderosity.com/

There is a "Suscribe to the Newsletter" button. I "resuscribed" to see all the steps for her. Since, I no longer receive the "🌙After Dark🌙" newsletters, but still receive the others. Not that I'll do many with the contentof that specific newsletter, but we never know how things will work with 3D. Anyway, they are no longer in my mailbox: maybe there are no more also and it's the only reason?

Do you mean the After Dark newsletters or regular daily newsletter? 

I receive the regular ones. No longer the After Dark. I tried already to select another filter, save it, then taking back and save the adult filter. No change. That's why I thought maybe it was just over for the After Dark. But I profit of this topic to ask.

The After Dark will start back this week. It was on hold during the Semi-Annual sale :)

Thank you for the answer Tima! Too bad I did that manoeuver just when it was the "stop time" lol 

I also receive regular newsletters, but I no longer receive the newsletters listing the periodically given away products. Why? Is it enough for me to resubscribe to the newsletters, or do I need to do something else?

emanuela posted at 9:03 AM Sun, 12 July 2026 - #4508216

I also receive regular newsletters, but I no longer receive the newsletters listing the periodically given away products. Why? Is it enough for me to resubscribe to the newsletters, or do I need to do something else?

Please reach out to Renderosity Support. 

msansing posted at 9:05 AM Mon, 13 July 2026 - #4508257

emanuela posted at 9:03 AM Sun, 12 July 2026 - #4508216

I also receive regular newsletters, but I no longer receive the newsletters listing the periodically given away products. Why? Is it enough for me to resubscribe to the newsletters, or do I need to do something else?

Please reach out to Renderosity Support. 

I clicked the Renderosity Support link, but it seems to refer to products, not something like newsletters, and I wasn't sure what to enter under "Order ID." I receive the regular newsletter, but not the "after dark newsletter." I'm sure of this because I've seen other users receive them recently. I tried subscribing to Renderosity's newsletters again, and I also checked my junk and spam folders, but there's no sign of the newsletter. What can I do?

Do you have the filter "Adult"?

emanuela posted at 8:25 AM Fri, 24 July 2026 - #4508633

msansing posted at 9:05 AM Mon, 13 July 2026 - #4508257

emanuela posted at 9:03 AM Sun, 12 July 2026 - #4508216

I also receive regular newsletters, but I no longer receive the newsletters listing the periodically given away products. Why? Is it enough for me to resubscribe to the newsletters, or do I need to do something else?

Please reach out to Renderosity Support. 

I clicked the Renderosity Support link, but it seems to refer to products, not something like newsletters, and I wasn't sure what to enter under "Order ID." I receive the regular newsletter, but not the "after dark newsletter." I'm sure of this because I've seen other users receive them recently. I tried subscribing to Renderosity's newsletters again, and I also checked my junk and spam folders, but there's no sign of the newsletter. What can I do?

Fill out the request something like this

There's also a captcha at the bottom that didn't fit into my screenshot. Anything without the red asterisk (*) should be optional, so don't worry about them. If any optional field turns out to not be optional, put NA in it.

caty77 posted at 7:47 AM Sat, 25 July 2026 - #4508664

Do you have the filter "Adult"?

Yes, I have the "adult" filter, could this be the problem?

RedPhantom posted at 9:23 AM Sat, 25 July 2026 - #4508665

emanuela posted at 8:25 AM Fri, 24 July 2026 - #4508633

msansing posted at 9:05 AM Mon, 13 July 2026 - #4508257

emanuela posted at 9:03 AM Sun, 12 July 2026 - #4508216

I also receive regular newsletters, but I no longer receive the newsletters listing the periodically given away products. Why? Is it enough for me to resubscribe to the newsletters, or do I need to do something else?

Please reach out to Renderosity Support. 

I clicked the Renderosity Support link, but it seems to refer to products, not something like newsletters, and I wasn't sure what to enter under "Order ID." I receive the regular newsletter, but not the "after dark newsletter." I'm sure of this because I've seen other users receive them recently. I tried subscribing to Renderosity's newsletters again, and I also checked my junk and spam folders, but there's no sign of the newsletter. What can I do?

Fill out the request something like this

There's also a captcha at the bottom that didn't fit into my screenshot. Anything without the red asterisk (*) should be optional, so don't worry about them. If any optional field turns out to not be optional, put NA in it.

Thanks, I'll try that.

emanuela posted at 9:00 AM Mon, 27 July 2026 - #4508704

caty77 posted at 7:47 AM Sat, 25 July 2026 - #4508664

Do you have the filter "Adult"?

Yes, I have the "adult" filter, could this be the problem?

Normally no, it's the way I have, and I receive the newsletters, including 'after dark". Do you have a filter in your mailbox to sort good and "bad" emails in a special folder? Sometimes such filters can behave suddenly weirdly, at least it's what I read not long ago.

caty77 posted at 7:34 AM Wed, 29 July 2026 - #4508784

emanuela posted at 9:00 AM Mon, 27 July 2026 - #4508704

caty77 posted at 7:47 AM Sat, 25 July 2026 - #4508664

Do you have the filter "Adult"?

Yes, I have the "adult" filter, could this be the problem?

Normally no, it's the way I have, and I receive the newsletters, including 'after dark". Do you have a filter in your mailbox to sort good and "bad" emails in a special folder? Sometimes such filters can behave suddenly weirdly, at least it's what I read not long ago.

I don't know, I use Google Mail, where can I find those types of filters?

I have no gmail, I can't help you on that way unfortunately.

Problem solved by Renderosity support, thanks everyone for the help. :)