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MarketPlace Customers F.A.Q (Last Updated: 2026 Sep 21 12:05 pm)

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Subject: site no longer acessible with VPN?


GeorgeWeber ( ) posted Wed, 15 July 2026 at 6:27 AM · edited Mon, 21 September 2026 at 9:52 AM

i usually as standard practice use VPN while I'm on the internet. But I noticed recently I am now getting access denied if I try to use VPN while logging onto Renderosity. Is this a recent change? Is there a reason for it? My VPN works fine at all the other 3D stores and major sites, so I'm not sure why it would be excluded here. I use Proton VPN if it matters.


msansing ( ) posted Wed, 15 July 2026 at 9:10 AM
Site Admin

GeorgeWeber posted at 6:27 AM Wed, 15 July 2026 - #3001928

i usually as standard practice use VPN while I'm on the internet. But I noticed recently I am now getting access denied if I try to use VPN while logging onto Renderosity. Is this a recent change? Is there a reason for it? My VPN works fine at all the other 3D stores and major sites, so I'm not sure why it would be excluded here. I use Proton VPN if it matters.

Please reach out to support - https://support.renderosity.com/ and if possible provide any error messages and/or screenshots. 


GeorgeWeber ( ) posted Wed, 22 July 2026 at 6:24 PM

It seems to be only certain locations that are blocked, if i connect via VPN using California, New York, or Florida as my location, the site won't load. I've just noticed this happening on other sites as well, same 3 states. So i'm not gonna bother with a help ticket, I know what is going on, and there is nothing that can be done about it. There is a limited time left for any semblance of privacy on the internet. I don't expect to be on the internet much longer the way things are going. 


KageRyu ( ) posted Thu, 23 July 2026 at 10:55 AM
I wonder if it is the result of abuses from certain IP ranges that are in the pools of some VPN servers?

All art is experimental.  All life is art.

Buy me a coffee, or some ramen?


ChromeStar ( ) posted Thu, 23 July 2026 at 1:44 PM

If the end point is blocked, it certainly can't be fixed without Renderosity being able to identify those end points.


KageRyu ( ) posted Thu, 30 July 2026 at 3:40 AM

I've been browsing the website for the past week using a VPN with no issues, so that brings me back to some servers or I.P. pool ranges in the VPN's servers having been blacklisted for one reason or another.  When this happens try changing servers to see if it helps.

All art is experimental.  All life is art.

Buy me a coffee, or some ramen?


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