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MarketPlace Customers F.A.Q (Last Updated: 2026 Jun 07 8:37 am)

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Subject: IP seem to be blocked

DreaminGirl opened this issue on Feb 25, 2016 · 13 posts
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DreaminGirl ( ) posted Thu, 25 February 2016 at 8:22 PM · edited Mon, 08 June 2026 at 1:09 PM

My IP seem to be blocked at Renderosity.com since February 21st. I have to use a proxy to access the site.

Can you fix this please, I would like to access my purchased products without having to jump through hoops


KristiS ( ) posted Fri, 26 February 2016 at 1:13 PM

I will ask our programmer to look into it and see what we can do.

I hope you have a wonderful weekend 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Fri, 26 February 2016 at 5:22 PM

Thank you :)


KristiS ( ) posted Mon, 29 February 2016 at 4:44 PM

You are very welcome 😄

I have not heard anything yet...I am going to bring it up in the meeting tomorrow morning.

Thank you and have a wonderful rest of the day 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Fri, 04 March 2016 at 12:22 AM

Any news on this?


KristiS ( ) posted Fri, 04 March 2016 at 5:34 PM

Yes, I am very sorry it took so long for me to get back to you.

I found out from the Community Manager that you were banned for violating the TOS.

If you have any questions or concerns, please site mail her as she will be able to assist you further with this.

Maybe you can get something worked out with her.

I am so sorry and I do sincerely wish you a wonderful weekend.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Fri, 04 March 2016 at 6:00 PM

Amazing.. you ban people without giving any warnings or messages whatsoever?

I would like to have it in public what part of the TOS I violated, because I sure as hell don't see what that could be, and I would like it to be public so everyone else can avoid doing the same mistake.


KristiS ( ) posted Mon, 07 March 2016 at 2:58 PM

I am sorry as you should have received an email with an explanation.

I do not know why you were banned as I was not involved with that.

Please email the Community Manager so she can assist you. Her email is hopeandlove@renderosity.com.

Please CC admin@renderosity.com as well just in case she does not get it.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Mon, 07 March 2016 at 8:47 PM

I refuse to contact the community manager. It is THEIR JOB to contact ME, not the other way around..

I am really surprised that they are allowed to do this without even discussing it with the other admins


KristiS ( ) posted Tue, 08 March 2016 at 9:38 AM

She is out; today however I will talk to her about it tomorrow when she gets in and get back to you on this.

I am sorry 😞


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Tue, 08 March 2016 at 12:59 PM

Thank you Kristi, I really appreciate it :)


KristiS ( ) posted Tue, 08 March 2016 at 4:43 PM · edited Tue, 08 March 2016 at 4:43 PM

You are very welcome

Please keep me posted...please.

I feel terrible about this and the fact that you were not contacted as you should have been.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DreaminGirl ( ) posted Wed, 16 March 2016 at 6:23 PM

The ban has now been lifted, and I consider the matter closed. Thank you again for all your help Kristi :)


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