DreaminGirl opened this issue on Feb 25, 2016 ยท 13 posts
DreaminGirl posted Thu, 25 February 2016 at 8:22 PM
My IP seem to be blocked at Renderosity.com since February 21st. I have to use a proxy to access the site.
Can you fix this please, I would like to access my purchased products without having to jump through hoops
KristiS posted Fri, 26 February 2016 at 1:13 PM
I will ask our programmer to look into it and see what we can do.
I hope you have a wonderful weekend 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Fri, 26 February 2016 at 5:22 PM
Thank you :)
KristiS posted Mon, 29 February 2016 at 4:44 PM
You are very welcome
I have not heard anything yet...I am going to bring it up in the meeting tomorrow morning.
Thank you and have a wonderful rest of the day
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Fri, 04 March 2016 at 12:22 AM
Any news on this?
KristiS posted Fri, 04 March 2016 at 5:34 PM
Yes, I am very sorry it took so long for me to get back to you.
I found out from the Community Manager that you were banned for violating the TOS.
If you have any questions or concerns, please site mail her as she will be able to assist you further with this.
Maybe you can get something worked out with her.
I am so sorry and I do sincerely wish you a wonderful weekend.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Fri, 04 March 2016 at 6:00 PM
Amazing.. you ban people without giving any warnings or messages whatsoever?
I would like to have it in public what part of the TOS I violated, because I sure as hell don't see what that could be, and I would like it to be public so everyone else can avoid doing the same mistake.
KristiS posted Mon, 07 March 2016 at 2:58 PM
I am sorry as you should have received an email with an explanation.
I do not know why you were banned as I was not involved with that.
Please email the Community Manager so she can assist you. Her email is hopeandlove@renderosity.com.
Please CC admin@renderosity.com as well just in case she does not get it.
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Mon, 07 March 2016 at 8:47 PM
I refuse to contact the community manager. It is THEIR JOB to contact ME, not the other way around..
I am really surprised that they are allowed to do this without even discussing it with the other admins
KristiS posted Tue, 08 March 2016 at 9:38 AM
She is out; today however I will talk to her about it tomorrow when she gets in and get back to you on this.
I am sorry 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Tue, 08 March 2016 at 12:59 PM
Thank you Kristi, I really appreciate it :)
KristiS posted Tue, 08 March 2016 at 4:43 PM
You are very welcome
Please keep me posted...please.
I feel terrible about this and the fact that you were not contacted as you should have been.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
DreaminGirl posted Wed, 16 March 2016 at 6:23 PM
The ban has now been lifted, and I consider the matter closed. Thank you again for all your help Kristi :)