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MarketPlace Customers F.A.Q (Last Updated: 2026 Sep 21 12:05 pm)

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Subject: Error Message 500

Pugster56 opened this issue on Aug 11, 2026 · 5 posts
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Pugster56 ( ) posted Tue, 11 August 2026 at 10:36 AM · edited Mon, 21 September 2026 at 4:47 AM

Hey all, I'm receiving 'Error Message 500' when trying to download product I just purchased. I've cleared cache, opened new browser, etc. Tried in both Google Chrome & MS Edge.

Thanks!!

Klutz ( ) posted Tue, 11 August 2026 at 10:42 AM

I am having exactly the same problem on all my purchases today

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Life is a beta.

In faecorum semper, solum profundum variat.

ebasham ( ) posted Tue, 11 August 2026 at 11:58 AM
Site Admin

Hello there!

We had a fluke issue this morning that caused the downloads to stop working momentarily. You should be able to download your products again. We apologize for this inconvenience.

Thanks,

Ethan B


Klutz ( ) posted Tue, 11 August 2026 at 12:20 PM

Yes, I have managed now.

Thank you.

:)


********************************************************************************************************************

Life is a beta.

In faecorum semper, solum profundum variat.

Pugster56 ( ) posted Tue, 11 August 2026 at 2:18 PM

Yes I was also able to download. Thanks!!

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