So.... IMO this is a very interesting thread, lots of different takes on things, comments which can be picked up as official (or close enough), I learned a thing or two.

But at the same time I also can't help but pick up a lot of personal bias (also from myself!). Yet therein lies a problem. I see people above complain about Daz3d customer service. I actually needed / wanted their help 2 times in total, and the last time (several years ago) was to request a refund because I was kinda upset with the quality of the product I bought. No questions asked, it got processed in a few days and I was asked to please remove the item from my computer (I had already done this, but still you guys... talk about a display of trust). This is kinda on-par with what I assume is the official Daz3d refund policy (I tried finding something more recent but...).

Meanwhile....  Renderosity's refund policy is quite clear: if you download the item you basically accept it for what it is. "That other site I talked about" roughly uses the same approach.

And if there's one thing I know about refunds it's that it's a (major) market expense. Time, administration, money... while the store makes no profit. I think there's a good reason why both Daz3d as well as Steam make it perfectly clear that if you abuse the service then you may be fully denied refunds completely.

Then there's also the issue of Daz3d doing more than just being a marketplace: providing & maintaining software such as Daz Studio, but let's also not forget about the Daz Install Manager. Software development... is also a whole other level of expenses. That too should be factored into any criticism I think. It's easy to make comparisons when you only have a 3d marketplace in mind where the community is basically doing most of the work and where your own overhead expenses are only so much.

Not trying to "play" both sides here, but I just want to emphasize that even though I don't agree with some posters above, I do agree with what they're trying to say (assuming I picked up their message correctly): There's (usually) always another side to a story.

As always... just my 2 cents here. And I really need to work on my avatar ;)