How often do people do what we think they should do. lol

I guess I have been fortunate with them because when they tell me something is solved, it really is solved. When I report something as a problem, I provide all of the screen shots that I can so they can see from my end what is taking place. This leaves no room for anyone to assume anything or guess anything. It is right there for them to see it. Some people are visual and a lengthy description of what you are experiencing does not help them understand what is wrong. If they can see it in an image, that helps them see the problem and even helps them  solve the problem. I say this because I am a visual person and when I see the problem, then I understand the problem.