Daz's Future?

I just got a message this morning from Daz Tech Support that a support ticket, filed in May, 2023, was "deemed solved", their words. Tested the item (AM's Porcupine) with DS4.23, same immediate error.

So, nearly two years w/o a peep. So, how exactly did Daz Tech Support deem that case was solved? And how would ANY customer respond to their "We'd love to hear what you think of our customer service" question.