I just called their phone number and spoke to a ladie named Sherry Bryson, and paid with a credit card. I had to do the order online first, but then called them and they took care of me, no hassles. Call them first, then they'll have you do the non verified order and call them back,it was painless and safe. Then they send you a link via email to download the texture pack. Whatever you have to go through, it's worth the trouble, I promise you'll be very happy you did. And Sherry Bryson was very nice and helpful,she'll take care of any hassles.