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Subject: Halloween Grab Bag Daz 2020

SilverDolphin opened this issue on Oct 29, 2020 · 6 posts
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SilverDolphin ( ) posted Thu, 29 October 2020 at 2:08 PM · edited Sun, 24 March 2024 at 3:47 PM

I spend over $5 dollars and I did not get freebie. My order#113568116

jennblake ( ) posted Thu, 29 October 2020 at 3:27 PM · edited Thu, 29 October 2020 at 5:12 PM

Hello.

Please check your account for a new order as that has the free item there for you. 😄 Sorry for the error!

regenwald ( ) posted Thu, 29 October 2020 at 3:58 PM

Hello, I have similar issues, but with the Poser Grab Bag. I had a "normal" product in my cart, plus the Poser Grab Bag, and after having paid my order, no product was shown for download. Not the product that I have paid for, and not the free item. Order #: 113568142. Moreover, when trying to follow the hint you gave above, I stepped into my account and not any of my previous orders was shown there, only the "empty" new order.

jennblake ( ) posted Thu, 29 October 2020 at 5:13 PM

@regenald I have also fixed this order for you. Please check your account for the new order with the Grab Bag item included. 😄

regenwald ( ) posted Fri, 30 October 2020 at 3:31 AM

Thank you very much, Jenn. Now it works :-)

@SilverDolphin: sorry that I jumped into your thread with my issue - I didn't know what's the correct behavior here.

jennblake ( ) posted Fri, 30 October 2020 at 9:48 AM

Happy to help. Just for knowledge sake...it is always best to start a new thread for every issue, so you don't get missed. 😄

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