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 Subject: Help! Customer's account has been removed somehow!

Minyassa opened this issue on Sep 24, 2020 · 8 posts

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  Minyassa    ( ) ( posted at 4:00PM Thu, 24 September 2020 

User DarkAngelGenesis, who has over a thousand dollars in purchases here from years and years of membership, cannot log in today. The message she gets is "Sorry! We're sorry, but this account has been removed. Please contact admin@renderosity.com if you have questions or feel this is in error." She has sent an email but we are concerned since the weekend is coming up and she has been cut off from access to her purchased content and her Poser serial and other things that are stored here. She did not ask for her account to be removed and is utterly baffled at how this could have happened. I can look in my received gifts list and see her name there from past years, but if I try to send her a sitemail it does not recognize her name. She is, understandably, freaking out. If this could please be brought to someone's attention quickly, she'd like to know what's going on.

  Minyassa    ( ) ( posted at 4:03PM Thu, 24 September 2020  · @4400201

To follow up--she attempted to reset her password to see what that would do and it tells her that her account has been banned, and to look in her email for more information, but she has no emails from Rendo (she checked her spam folder as well).

  jennblake    ( ) ( posted at 4:13PM Thu, 24 September 2020  · @4400203

We have received the request for help from the member. and we are working on it. 😄

  Minyassa    ( ) ( posted at 4:13PM Thu, 24 September 2020  · @4400204

New update--I can see her gallery and profile so it's not like she just mysteriously evaporated. This is quite weird.

  Minyassa    ( ) ( posted at 4:20PM Thu, 24 September 2020  · @4400205

jennblake posted at 5:20PM Thu, 24 September 2020 - #4400203

We have received the request for help from the member. and we are working on it. 😄

Thank you so much! I've told her that so she can have hope. :)

  Minyassa    ( ) ( posted at 4:02PM Fri, 25 September 2020 · edited on 4:03PM Fri, 25 September 2020 · @4400279

She's still locked out today. First thing she got was something about maximum login attempts for her IP address and then when I asked her to look again to get the exact wording, it just told her that the account is banned. "Please check your email for more information" again and she still does not have any emails. She does, however, still get all the sales and newsletter emails from Rendo.

  jennblake    ( ) ( posted at 12:29PM Sun, 27 September 2020  · @4400445

"SHE" the member who is having the issues needs to send us an email about any issues she continues to have. As this is not your account, we can only discuss details and email and or password issues with the member in question.

  DarkAngelGenesis    ( ) ( posted at 1:09PM Sun, 27 September 2020  · @4400451

I am back! I'm back! Wow that was scary. Thank everyone who helped restore my account. I really appreciate it.

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