Welcome to the MarketPlace Customer Support Forum
Forum Moderators: jennblake
MarketPlace Customer Support F.A.Q (Updated: 2019 Jul 12 4:28 pm)
Contact and Support Information:
Email Support available 7 days a week.
E-Mails will receive a response within 24hrs.
Checkout the Renderosity MarketPlace - Your source for digital art content!
Subject: Payment made, products still not available
On thursday, 17 September, I placed an order for five products. Renderosity received my payment in full ($30.24) from my card, but the products are still listed as unpurchased. In fact, they are still in my shopping cart.
The total for the purchase was based on a sale that has since expired, as well as on a coupon that has likewise expired, and on a gift certificate of $5 that the Renderosity system has not used.
I would greatly appreciate having those five products placed into my purchased items list and made available -- and for Renderosity to cash my gift certificate that was supposed to help pay for those products.
No, there is no receipt and no order number. The system took my money, but refused to acknowledge that any sale had taken place. That's why the products are still, even now, remaining in my shopping cart, five days later.
You should be able to verify that Renderosity did, in fact, receive $30.24 from me. It is confirmed by my bank.