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MarketPlace Customer Support F.A.Q (Updated: 2019 Jul 12 4:28 pm)


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 Subject: Payment Request

shadavar opened this issue on Sep 17, 2020 · 9 posts

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  shadavar    ( ) ( posted at 8:07AM Thu, 17 September 2020 

Hi there

I haven't used Renderosity for many years now and see that there are some funds still in my account. Can I please request payment, even thought it's below the normal minimum, as I just don't see myself returning to the Marketplace anytime soon?

Thanks in advance. Guthrie Ward

  jennblake    ( ) ( posted at 8:10AM Thu, 17 September 2020  · @4399694


I set your status to CLOSED so that the system will kick out your payment when those are done tomorrow. please be sure your payment information is correct. Send an email to payments@renderosity.com with the correct payment method and information to use please.

  shadavar    ( ) ( posted at 1:47PM Thu, 17 September 2020  · @4399729

Thank you. I haven't changed anything since I started years ago, but I can't seem to find where my payment information is?

  jennblake    ( ) ( posted at 1:50PM Thu, 17 September 2020  · @4399731

If it hasn't changed...then we can just use the one on file. 😄 thanks for letting me know.

  shadavar    ( ) ( posted at 1:55PM Thu, 17 September 2020  · @4399732

I sent an email to the address provided.

  shadavar    ( ) ( posted at 9:58AM Mon, 28 September 2020  · @4400494

Hi there.

I haven't heard anything back regarding my marketplace account being closed or any payments received as yet, just want to confirm that everything is OK?


  jennblake    ( ) ( posted at 10:13AM Mon, 28 September 2020  · @4400496

We did set the account as we explained. The payment will be processed on our next payment cycle at the first of October. 😄

If you have any other questions about vendor payments, please send an email to payments@renderosity.com to ensure we can discuss details. We don't want to put personal information in the forums. 😄

  shadavar    ( ) ( posted at 3:11AM Fri, 02 October 2020  · @4400809

OK well it's now the 2nd of October and still nothing, despite sending an email to payments@renderosity.com as requested. What must I do now?

  jennblake    ( ) ( posted at 9:15AM Fri, 02 October 2020  · @4400822

We are in the process of doing payments today. Payments are done between the 2nd and 7th of each beginning of month.

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