Welcome to the MarketPlace Customer Support Forum

Forum Moderators:  jennblake   

MarketPlace Customer Support F.A.Q (Updated: 2019 Jul 12 4:28 pm)

banner

Contact and Support Information:

E-Mail: store@renderosity.com
Email Support available 7 days a week.
E-Mails will receive a response within 24hrs.

 

Phone: 615-333-7775 M-F 9:00am – 5:00pm system time
FAQ/Help!
PC / MAC Installation How-To


Checkout the Renderosity MarketPlace - Your source for digital art content!


 Subject: data folder missing

Tshaw17 opened this issue on Aug 19, 2020 · 4 posts

Top of Forum Print

  Tshaw17    ( ) ( posted at 5:13AM Wed, 19 August 2020 

Hi, For several purchases made on this site, the data folder seems to be missing, therefore, the product cannot be used in DAZ. The purchases were : Cynthia and Helen High heels, and Faxhion wide brimmed hat. I've made plenty of other purchases on the site, that worked perfectly fine. Thank you for your help


  jennblake    ( ) ( posted at 10:46AM Wed, 19 August 2020  · @4397306

Hi.

The item for the wide brimmed hat you purchased is a texture add-on for more materials for the base item found HERE

This is stated on the product page:

*Daz Studio Iray material presets only are included. This product requires: *EdArt3D's Morphing Wide Brimmed Hat for Genesis 3 & Genesis 8 Females

I am unable to locate the second item. If you can give me the order number the item is in..or a link to it I will check that one for you as well. 😄


  Tshaw17    ( ) ( posted at 1:21PM Wed, 19 August 2020  · @4397316

Hi, and thank you for your answer. I checked the other items and guess what... they were also texture add-ons.... Next time I'll read the descriptions better. Thanks again.


  jennblake    ( ) ( posted at 1:47PM Wed, 19 August 2020  · @4397321

Glad I could be of help. 😄


 To create a post you must first sign in or register an account.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.