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MarketPlace Customer Support F.A.Q (Updated: 2019 Jul 12 4:28 pm)

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 Subject: billed twice

dim357 opened this issue on Aug 10, 2020 · 6 posts

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  dim357    ( ) ( posted at 1:25AM Mon, 10 August 2020 

0110.png According to my credit card, I was billed twice for this order. Please issue the refund in the form of a store credit. thank you


  Brittany    ( ) ( posted at 9:57AM Mon, 10 August 2020  · @4396517

Our system shows you only paid for it once. The second charge is a HOLD on your card and will fall off in 3 - 7 business days.


  dim357    ( ) ( posted at 1:07AM Thu, 20 August 2020  · @4397354

It's been 8 business days and the charge is still there. They are saying that currently you have a claim against it.


  Brittany    ( ) ( posted at 9:31AM Thu, 20 August 2020  · @4397366

What is the order number? I can make sure we are looking at the same order.


  dim357    ( ) ( posted at 5:25PM Thu, 20 August 2020  · @4397420

See the attached image in my first post. That’s the only information that they will give me.


  Brittany    ( ) ( posted at 9:47AM Fri, 21 August 2020  · @4397457

Your order number is 113536640. You were only charged once for $30.71. Please check with your bank again.


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