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Blacksmith3D & Texture Transformer Support F.A.Q (Updated: 2017 Sep 11 5:49 pm)
BLACKSMITH3D Version 220.127.116.11 FreeTrial & Updates
FOR WIN: http://blacksmith3d.com/files/Blacksmith3D-v18.104.22.168-Win.zip
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Texture Transformer Version 22.214.171.124 FreeTrial & Updates
FOR WIN: TextureTransformer-v126.96.36.199-Win
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Subject: Misplaced my Blacksmith 3D v5 licensebringho opened this issue on Jul 23, 2015 · 15 posts
I've rebuilt my computer and it looks like I've misplaced my Blacksmith v5 license code.
I'm unable to register the upgrade to v6 purchased through Renderosity some time ago without that code.
All I find is these two files: Reg-B3D-Suite-v4.dat and reg-realitypaint-pro.dat
I had the code when I upgraded v5 but now I can't find it...
Please advice asap.
Thanks for the fast reply!!!
I tested it earlier with the response that it was the wrong key, now I get this responce:
! This key has already been used to upgrade another key, or the license key you are trying to upgrade has already been upgraded with a different key.
! Demo mode. Save/export disabled.
Ok, so I decided to test all possible combinations, here are the results:
If I put the new key in the (top) "Registration Key" field I get a pop up with the message "Error registering software (error number 63812)
If I put the new key in the (bottom) "Upgrade Key" field I get a pop up with the message "The field 'Registration Key" must be completed
If I enter my old key in the top field and the new key in the below field I get the message described earlier.
If I enter them the other way around I get the response: !Upgrade Key provided is not a valid upgrade key.
I'm sorry to hear you are having registration issues. It's strange because our registration system is showing it was registered, so hopefully that's because you got it to work since your post this morning. It works properly for us without issue when testing it. Please make sure to fill-out your name in both fields along with your email address and the Pro-6 key only in the top field (and nothing in the upgrade field).
All information is entered but I still get the message that it is already registered.
If the software connects to your server during registration, and it is already marked as registered at your end,
that would explain the message "! This upgrade key has already been used to upgrade..."
Is it possible to delete the registration record at your end so the registration may follow through on my end as well?
It appears that you are using an incorrect registration key. Our registration system allows for re-registration when needed, and we have tested your correct registration key to verify that it is working properly in our system. I have emailed you a copy of the correct Pro-6 version 184.108.40.206 registration key, so you can make sure you are using the right one.
Ok, firstly..when you reply to an already existing thread only the original poster and the last person who posted gets a notification that you have posted. So if you have an issue, you need to start a NEW thread to get help. Otherwise it will not be seen.
Second..since BlackSmith3D is sold in the Renderosity marketplace, any product/order issues should be posted in the Customer Support Forum OR sent to email@example.com so that multiple people will get your issue.