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Blacksmith3D & Texture Transformer Support F.A.Q (Updated: 2017 Sep 11 5:49 pm)

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 Subject: Misplaced my Blacksmith 3D v5 license

bringho opened this issue on Jul 23, 2015 · 15 posts

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  bringho    ( ) ( posted at 1:11PM Thu, 23 July 2015 

I've rebuilt my computer and it looks like I've misplaced my Blacksmith v5 license code.
I'm unable to register the upgrade to v6 purchased through Renderosity some time ago without that code.
All I find is these two files: Reg-B3D-Suite-v4.dat and reg-realitypaint-pro.dat
I had the code when I upgraded v5 but now I can't find it...

Please advice asap.

  Blacksmith3D    ( ) ( posted at 1:32PM Thu, 23 July 2015  · @4214992

The reg-realitypaint-pro.dat is where your b3d v-5 registration key resides. You can open it with any text editor to copy the reg key and paste into the eligibility check field for the upgrade. And, we'll be glad to help if you have any additional problems.

  bringho    ( ) ( posted at 1:42PM Thu, 23 July 2015  · @4214995

Thanks for the fast reply!!!

I tested it earlier with the response that it was the wrong key, now I get this responce:

! This key has already been used to upgrade another key, or the license key you are trying to upgrade has already been upgraded with a different key.
! Demo mode. Save/export disabled.

Please advice

  Blacksmith3D    ( ) ( posted at 1:45PM Thu, 23 July 2015 · edited on 1:47PM Thu, 23 July 2015 · @4214996

Oops, sorry I meant to add that to please make sure that you put your version 6 registration key in the top field and do not put anything in the upgrade field.  That little quirk is being fixed in the next update.

  bringho    ( ) ( posted at 2:05PM Thu, 23 July 2015  · @4215001

Ok, so I decided to test all possible combinations, here are the results:

If I put the new key in the (top)  "Registration Key" field I get a pop up with the message "Error registering software (error number 63812)

If I put the new key in the (bottom) "Upgrade Key" field I get a pop up with the message "The field 'Registration Key" must be completed

If I enter my old key in the top field and the new key in the below field I get the message described earlier.

If I enter them the other way around I get the response: !Upgrade Key provided is not a valid upgrade key.

Please advice

  bringho    ( ) ( posted at 7:01AM Sat, 25 July 2015  · @4215299

Still waiting for a response.

Please advice next step to get the upgrade registered.

  Blacksmith3D    ( ) ( posted at 5:17PM Sat, 25 July 2015  · @4215354

I'm sorry to hear you are having registration issues.  It's strange because our registration system is showing it was registered, so hopefully that's because you got it to work since your post this morning. It works properly for us without issue when testing it. Please make sure to fill-out your name in both fields along with your email address and the Pro-6 key only in the top field (and nothing in the upgrade field).

  bringho    ( ) ( posted at 11:06PM Sat, 25 July 2015  · @4215424

All information is entered but I still get the message that it is already registered.

If the software connects to your server during registration, and it is already marked as registered at your end,
that would explain the message "! This upgrade key has already been used to upgrade..."

Is it possible to delete the registration record at your end so the registration may follow through on my end as well?

  Blacksmith3D    ( ) ( posted at 10:03AM Mon, 27 July 2015  · @4215686

 It appears that you are using an incorrect registration key. Our registration system allows for re-registration when needed, and we have tested your correct registration key to verify that it is working properly in our system.   I have emailed you a copy of the correct Pro-6 version registration key, so you can make sure you are using the right one.

  sinisterguyleodhais    ( ) ( posted at 2:05AM Sun, 08 December 2019  · @4372676

I updated my pc, New motherboard unfortunately my Reg-b3d-v4.dat is on the older Ide drive I have all sata ports, I purchased B3d v3 originally. How do i register again for a new dat file

  brahann    ( ) ( posted at 5:07AM Thu, 26 December 2019  · @4374505

Had to rebuild pc have lost my key :( have license for v6 and paying subscription for v7 cannot get key off of bs3d site ( error 500)... Help!

  brahann    ( ) ( posted at 1:12AM Sun, 29 December 2019  · @4374876

OK due to no support for the key I've cancelled the paypal payment and paid for an upgrade please amend my account accordingly


  brahann    ( ) ( posted at 5:51AM Sun, 05 January 2020  · @4375533

Is there any Blacksmith3d support at all now ?

  emotionaldreams    ( ) ( posted at 12:48AM Thu, 09 January 2020  · @4375949

by the emptiness of this forum, probably not

  jennblake    ( ) ( posted at 11:25AM Sat, 11 January 2020  · @4376217

Ok, firstly..when you reply to an already existing thread only the original poster and the last person who posted gets a notification that you have posted. So if you have an issue, you need to start a NEW thread to get help. Otherwise it will not be seen.

Second..since BlackSmith3D is sold in the Renderosity marketplace, any product/order issues should be posted in the Customer Support Forum OR sent to store@renderosity.com so that multiple people will get your issue. 😄

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