I've tried 7 times to order an upgrade over the web, no luck. My download speed is too damn slow to get Netscape down and I dont particularly feel like downloading it for one order either. So I called, easy to call, right. The lines changed on me about four times-- I know their busy shipping everything out, I know this is a tough time-- I left a message, but the line says no more phone orders. You can NOT talk to a human being. Ok, let me rephrase that, I had no luck talking to a human being. God doesn't want me to upgrade, it's as simple as that. Emily

Attached Link: http://www.curiouslabs.com/go/mailorder

Hi Emily, You can go to our website and print our mail order form and then fax it in. We would be happy to take your order this way. If you still have problems please email service@curiouslabs and we'll try to help. However, please be aware that you may not get an immediate response as we're really bogged down right now. Also, Starlet wanted me to tell everyone that people who placed an order today, no matter which method, will be receiving their tracking numbers tonight. Thanks for your patience & support! Karen Curious Labs

First of all I see no place to change any info. Where on your website can I find out why you have me down with a P.O. Box, when I ordered with my home address???? The only way to reach you is through this web site? I can't believe you don't have a number and enough people to handle this, even if you had to hire temp help. I would really like to get this straightened out today, because I don't understand where you came up with a P.O. box and I admit I'm a LITTLE nervous about it. Marque

Marque, Please send an email to service@curiouslabs.com and we will try to get this straightened out asap. thanks. Karen

Already did that. We'll see if I have to wait until Monday for an answer which is pretty much what I expect. Marque

Hey Marque- There are many ways to get in touch with us as listed on our website, including a CS form. I am just keeping a somewhat eye here (in addition to service@) in the frenzy because people have been asking a lot of questions of me here also...The email I sent also gave contact information on how to contact me about the orders issue. There is no way for you to edit your address after you have ordered, you need to contact us. In your particular case, I have no idea how the PO box address got selected and placed as part of your order, but it is what is listed in your order confirmation also, so it was not a change by our system after your order was placed. If you have further concerns, please email me and I will see what I can do. Your order will ship to the corrected address that you emailed on Monday and you will receive tracking information at that time. I am very sorry for the confusion and hope that it all works out! :) Just an FYI to everyone here, it helps to say HEY STARLET, I'm _____ from Renderosity if you ask questions here and I ask you to email me...that way when I go looking through the email I can find you better! I can't wait to see all the stuff you guys come up with!! (Gonna duck away for a while to answer email, I will check in again before I go home. :)) tori

I didn't email it on Monday, I emailed it back to the person who emailed me today to tell me you don't ship to P.O. boxes. My credit that I am using now will not go through with a my P.O. box address, I put in my regular mailing address or it would not have gone through. So someone there elected to change it to the P.O. box that I use for my other credit card, the one I used to order the pro pack. I don't know why it was changed. Your system was messed up that day, had to call tech support to even get the order to go through. Not worried about it though, just want to cancel the order, tired of screwing around with it. Marque

Marque- Please send an email to orders@curiouslabs.com to formally cancel your order. I meant that your order will ship on monday to the address you emailed, not that you emailed on monday. I cannot cancel orders from posts here. tori

Wish some one at curious would answer the e-mails I sent them.

Hi Tori/Karen Karen said: "Also, Starlet wanted me to tell everyone that people who placed an order today (9/6/2002), no matter which method, will be receiving their tracking numbers tonight." I placed my order 8/20/2002 and ordered overnight shipping,and I haven't recieved a tracking number yet, what gives?

Phily: Tracking Numbers will be sent around 5pm PST. You guys have to remember, it is still daylight for us west coasters...I know you're anxious, but you guys have to give us a little breathing room right now. (I saw your order and know it was one of the first 5, so I am all but positive it shipped today. :)) Ziggy: Where did you email? What was your issue? I can't do anything off of the info from your post. Well Folks, it has been swell, but this is my last post of the day. Once again, family in town (the future outlaws) so i will be away and not working this weekend. Please send any and all questions to service@curiouslabs.com and I will get through them as fast as I can on Monday morning... Patience...tracking numbers are coming soon, I just talked to the warehouse... tori cl (Doing the happy dance!!)

I hope this does not happen with the activation process. :0) Sorry, but I hadda do it.. lol (BTW, :o) and LOL indicate that this is a joke not to be taken seriously, unless you are so inclined to do so.)

Argh, I'm glad I really want this program...I didn't get a receipt for my purchase I had to pester CL to get confirmation and to be told that I would get a tracking number, and here it is...6:00 pacific time and no tracking number...what a surprise. I know you are busy...but geesh you customer support leaves a little to be disired. Is it too much to make it possible to talk to a real person? Yes I'm being grumpy...but darn it it's annoying. I'm ithcing to play with P5!

What's the schedule for pre-orders? I see that people who have ordered on the 6th are getting tracking numbers already. I ordered almost two weeks ago and don't have a tracking number yet and the money cleared my account about a week ago. I thought it didn't get charged until shipped which is usually a good indication "it's on the way."

.......

Thanks for the info Tori, I got my tracking number, and I'm supposed to see P5 monday, sorry for my impatience. :o) whbos I think CL said pre-orders would be charged against your credit card immediately. Once you are charged I believe, by law, the company has to ship within 30 days. I could not find a human being to talk to on the phone for any reason, except one guy in tech support. Everything was automated. My guess is that registration/activation is automated too (that should be interesting).

Thanks for the info Tori, I got my tracking number, and I'm supposed to see P5 monday, sorry for my impatience. :o) whbos I think CL said pre-orders would be charged against your credit card immediately. Once you are charged I believe, by law, the company has to ship within 30 days. I could not find a human being to talk to on the phone for any reason, except one guy in tech support. Everything was automated. My guess is that registration/activation is automated too (that should be interesting).