Forum Coordinators: RedPhantom
Poser - OFFICIAL F.A.Q (Last Updated: 2024 Dec 03 8:42 am)
in all honesty I agree. Poser products, and the program for that matter aren't cheap and I take it takes a bit of thought as to what products I'll be buying. It doesn't take much time out of your day to drop a IM saying "thankes for the sale" or "thanks for the feedback". If we take time to write the feedback the same time should be taken to say thanks. It is rude and when it makes me not want to buy again from a person who doesn't think to stop and say thanks. Maybe some think its too much to ask of a merchant but I don't.
That's completely true, and it's time that it was said. There are merchants here who have gotten my business on more than one occasion, I've left feedback (as I always do), and I have yet to hear from them. It's just common courtesy. As a merchant as well as a customer, you have to respect the balance between the two. There are so many factors that make up a successful merchant, but reputation, in both quality of product and customer care, is at the top of the list. And let's face it, word spreads around here pretty quickly. If I spend $100 in one merchant's store, leave feedback for all the products I've bought, and never hear a word from the seller, I won't be buying from them again, regardless of the products. But I'm not going to stop there. I'm going to tell my friends, who are also prospective customers, how I was treated. Can anyone afford to los word of mouth business? Can anyone afford to lose any kind of business. It just takes a second to click that username and say "Thank you."
Lady jaiven. Are you British? L I am. and you're right... one of the things that gets me down about the whole world is the simple lack of manners.. a few please and thankyous can make the world of difference and a simple smile is contagious... I'm not saying we should all walk round hoplding hands smiling and saying thankyou.. but everything in moderationL.. and I'm 23.. not that it should make a difference.. it's just that it seems my generation is worse than most.. god only knows what the next one will be likeL
Am I British ? LOL, wow, no I'm not, I'm American :) What made you ask ? And thank you Dolphin, James, Kitty, and Outlaw.. I am glad I am not alone in this matter. And, Dolphin, although our generation is worse than most (I am 21), all of them are capable of being ill mannered. I agree though, a few thankyous and pleases can change quite a bit.
I've bought a LOT of products here, and unless I'm exceptionally tickled by the product, I don't leave feedback even half the time - I feel Endorsements should be reserved for special circumstances (And also I've gotten more than a few I've never had occasion to use - but that's MY problem:-)). Of the few dozen products I have commented on, I've gotten acknowledgments back on about half of them - even after multiple purchases from the same Vendor. Other Vendors send me Email Thank-Yous not only after favorable comments, but also just for buying their products! About 5-8% offer me special free downloads from their sites for being customers as well, and I've been honestly honored to be asked to Beta-test new products several times. One time I took some time and composed a fairly long critique about what I felt were the good and bad points about several products I'd gotten from one Vendor who'd done several things I'd bought, The good points far outweighed the bad (which had mainly to do with how the products were packaged - dumping all the OBJ files & textures into the library folder with the CR2's was inconvenient (I prefer to be able to rename my library folders to fit my own naming conventions, and his products, I had to "hack" the CR2's to maintain my organization), and I thought if I explained it he might change his future products. I sent it to him as an IM as I didn't want to air the negative points in a public post. The only response was a terse IM along the lines of "Sorry you don't like my products". I guess it just goes to show, Creative folk like the vendors here come in all types - some friendly, some reserved. Some delighted at the thought of someone plunking money down for something they've done, and others consider it a routine business event. I do tend to look at products by vendors I've had happy dealings with more favorably than others overall, but if I see something really cool that looks well-done, I'll continue to buy from even the reticent ones....
I'm not a merchant but I can say that the ones I've contacted like PhilC and Dudley have responded with professional courtesy and assistance. Some have picked up on threads and posted. I doubt that a merchant can say "hey" to everyone. Imagine if Bill Gates called all his customers to say thanks. Er, nevermind, don't imagine that, its mind boggling. Give the merchants a break and only trash the ones who make junk for money. There are a few out there that I don't want to see in a dark alley.
Eric - Your views are dif than mine, which I respect, but like I said, I feel it is common courtesy. And not all of Bill Gates customers say great things about Microsoft. I know I sure don't... But back to what you said. I didn't say they had to say hey to everyone. My point was sliiiiightly varied. When someone leaves feedback, they can sometimes make or break a sale for a merchant. When someone leaves feedback, which can HELP you make money, it's mannerable to say thank you because we already bought the product. We don't HAVE to leave feedback too. And as far as saying they make junk for money ? One man's trash is another man's treasure. And also... I'm not trashing merchants... that's not really my style... :)
I am a merchant and I don't think I have ever sent a thank you note to the people who have left me feedback - but I will from now on :) Thank you for making me understand that it does matter, LadyJaiven. See, I sometimes leave feedback on items I've purchased and never expected anyone to thank me (and no one has so far, I think)... People see things in different way, and because I don't expect a thank you myself I somehow didn't realise there are others who would like to hear it :) I never looked at it like that - as doing a favour to the merchant. To me leaving that feedback is a part of showing to the merchant that I really like what they've done. But, I can understand your opinion as well :)
I agree it is a courtesy to say thanks to people who are kind enough to write or leave a comment - no I'm not a merchant, but I do get emails from the freebies I offer out, and I do try to answer all of them - I find the comparison with Bill Gates hysterical. The thought that any merchant on this site has the customer base and income of Microsoft reduces me to apoplexy. Thank you very much for that EricofSD, that really made my day.
You know, when I first started buying here I thought wow, it's great that you get to leave feedback, feeling in some small way that I'd help them to make sales and for some odd reason thought I'd get a "oh thanks so much.....", there are some who do, I really appreciate that they take the time to do it. I feel like it makes them more human or more real and that they do appreciate my business.
As for Bill Gates, I don't know where you've been Eric but I get thank yous all the time from him, emails and mailers, saying thank you for your business now can you buy something else...LOL.
Jai you have a really good point, especially after I bought something the other day that took me forever to buy and once I did I loved it and rushed right over to leave feedback but never heard from the merchant, that kinda sucked.
Some of us apprectiate you, Doll! ;-) (You deserved that- LOL!) Seriously, though, I usually don't leave feedback on the product page, but I do try to find the time to either let the merchant know personally via I.M. or I write a really big hoopla under any render I use the product in. Most of the time the merchant notices and says "Thanks for the kudos" so I'm not complaining. Your post has cornered the attention of those who maybe didn't give it much thought and hopefully they'll think about the little things that are so important. Most of the merchants (you know who you are...!) are very friendly, helpful and all around great people; I see a few right here in this thread.... ;-)
I just wanted to throw my two cents in. As a merchant here, I truly appreciate each and every sale, and get great pleasure from seeing the renders done with my products. At the same time, it's my nature to not intrude on others. You'll notice I don't often post in the forums or make comments on artwork. That's just me... There have been occasions when I have sent an IM to folks for their kind comments and use of my products in their artwork, but I generally try to keep it to a minimum for fear of invading someone's space. If someone contacts me with a personal comment, question, or problem, I contact them directly. Maybe I should re-think my position and send each purchaser and or feedback a thank you. What do you think?
I agree with you, LadyJaiven. I think it's common courtesy to give thanks to a person who has done something nice for you. Your post is actually very timely for me, since I have started to get quite upset about the lack of courtesy and consideration by some people... I'm glad to see that I'm not the only one with these "old-fashioned" (?) values. As for the merchants, just look at how many products there are in the Marketplace. Being nice and polite could be one area where you can stand out from all the other sellers. :)
very good point LadyJ. merchants will tell you that youre just 1 person and they can do without you , but word of mouth spreads and 1 person can become 50 people , then noone is buying the goods. I find common courtesy and mutual respect greatly lacking , especially in the "business world". Of all the merchants I
ve bought from Ive only been contacted by one of them , and they were so happy for the sale that they gave me extra products(not saying that
s what everyone should do). It is nice to know a merchant appreciates the purchase of an item , and the time spent leaving feedback. If nothing but a cursory thank you note.
Well.. thank you Maggie :) :) And Spectre... Well.. as far as your statement/question towards the end.. not sure if it was rhetorical, but I think you should. As I said previously, feedback can make or break a sale. Personally, when I am looking into purchasing an item, I ask around and I read feedback. If there is no feedback, or if no one has anything good to say, I don't buy it. Word of mouth can be one of THE most powerful tools in advertising. If you leave a good impression and appear grateful, a person is more likely to continue to buy and let others know what a wonderful merchant one would be. That's my whole point. Oops, got sidetracked, but to answer your question as to what one thinks.. I think that would be wise..
I have to agree with leaving feedback. I don't leave feedback unless I really like the product and want others to buy it. Thank you is nice touch... Have you ever bought a card and the card dealer send you a thank you ...or bottle of wine? They want your experience to be one you remember....so you tell other...so you come back on the new model. In Los Angeles there are thousands of places to eat lunch..But I keep going back to one place because the owner after only eating there 2 times ask my name...and when I walked out the door..he comes out and says thanks... He now greets me everytime I go in...He does this with every customer and they are busy 7 days a week. Treat people right and they will treat you right by spending more and more money.
I am a merchant here and I have to say this is one area which I hadnt considered and I think is perhaps something merchants should take on board. But I also feel that the same is true in reverse...feedback isnt just there for the positive "ohh I luv it" comments, its exactly what it says feedback...if theres something wrong, missing or you feel could be changed to improve the product then I am sure most merchants want to hear about it. So please let us know what you think of our (merchants as a whole) products, dont just say I lovehate it, be constructive say what made you like or hate the product. As for me, Im off to thank every customer :)
Ratteler - Well that's fine and dandy. I beg to differ that this thread is 'stupid'. That comment was quite unnecessary. Name calling and such was HIGHLY unnecessary. If you think it's stupid, why waste your time to reply ? I didn't say it was necessarily an OBLIGATION. I said it was mannerable and considerate. It's not 'kissing ass'. It's common courtesy. Treat others like you want to be treated. Everyone is different. So you don't agree ? So be it. The majority of the people who replied DO.
I really do appreciate that this issue was beought up. I truly do appreciate knowing that acknowledging feedback makes a difference to people. I will absolutely reply to feedback posted on my products in the future. However... People seemed to be saying that vendors who do not reply were being deliberately rude, that any civilized human would know to reply and send a thank-you note. I admit that I was a little offended by this tone. I will be the second or third to admit that I lack many of the social graces - But I am rarely rude on purpose. I would personally like to give the other vendors at least that much benefit of the doubt.
And let me clarify my point. I didn't say that buyers have to leave feedback. I said that it would be courteous for merchants to say thank you for feedback. I did not intend for this to escalate to such a large affair. I didn't say it was deliberately rude, but just like you can click yes to make the feedback public, you can click their name and say thanks. Takes the same amount of time both ways. Thanks.
I don't see this thread as being "stupid" at all. I think that was a rather harsh as well as uncalled for statement, and to echo Jai why bother to even reply if you felt it was "stupid", although I do realize you do have a right to voice your own opinion there is a way to say it without being insulting. As far as having your...let's see what was it....."ass kissed". Not real sure how/where that comes into play, but I know how I feel when I leave feedback and don't get at least a thanks because I see that as all a part of promoting/supporting your product.
Lady Javien, you make a good point just in general. I think common courtesy has gone by the wayside everywhere. Not just with the merchants, but I've seen a lot of rudeness just in daily life, everywhere I go. For some reason, people are growing more and more intolerant of each other and simple things like saying thank you becoming forgotten. I'm not a merchant, but I do have a few freebies on my website. When people have taken the time to e-mail me and let me know they appreciated something I made, I've always written back and said thank you for their nice words. Let's face it, none of the merchants here do the volume of business that Bill Gates does. It's not like their whole day would be used up sending out thousands of thank yous to their buyers. In some ways it reminds me of how some celebrities behave toward their fans. When they don't give autographs or they snub and ignore fans when they try to speak to them, they're basically snubbing their "bosses," because it's the fans who pay for tickets, CD's, videos, etc., and are putting the cash into their bank accounts. Common courtesy from them is the same as anywhere else. Lady Javien's merely reminding us all that we need to be more polite to each other, not just in the MarketPlace, but everywhere. I second that! Melanie
LadyJaiven, thanks for highlighting this_ I also sit in both camps. As a vendor I'm always delighted to recieve positive feedback _ not least because as a purchaser of products its one of the things I certainly look for (no merchant I guess publicises his/her 'negative' comments, if there are any_but a string of glowing accolades tells me that others think this is a worthwhile product) So the person who leaves a positive comment in my book deserves thanks_ they don't have to go to the effort. I just jolly well hope I've lived up to that ideal_ sometimes time gets in the way!!!
I agree an IM saying "Hey, thanks" would be nice.
But, it is possible that the ones you're complaining about do say thanks when they can and it's really easy to miss someone. I know I've missed people IRL as I try to send out thankyou cards and messages for gifts for the kids and it's not because I don't appreciate them, I just tend to let life get in the way.
I just think that labeling them as rude and not worthy of your business anymore is a bit tough on somone when you really don't know the situation.
(although this all does remind me to get those thank you cards in the mail for my daughters birthday gifts) :)
...... Kendra
Kendra... but like I said, they can sign in and click the yes to make the feedback public, thay can msg and say thanks. I mean, if I've spent over $50 in someone's store and left feedback for every item I've gotten from then and they've had time to make the feedback public for ALL OF THEM, why don't they have the time to say thank you ? Tis all I am saying, fair maiden :)
I don't think the thread is stupid. As a buyer (and now I am a new vendor with a digital art print), I don't really leave feedback for the things I buy. I prefer to leave my feedback by using the item and then creditting the merchant for it in the gallery. I think an item that is used in ways that I want to use it, goes much further than any feedback I'd read under the item in the marketplace.
I have 3 reasons for not leaving feedback:
1> I gave my support and thanks with my money. That may sound cold, but to me, anyone who spends their hard earned cash on something I sell would be doing me a great service and I wouldn't expect the buyer to thank me for it as well. I think too many times, a seller assumes that he is doing them a favor by selling his products, but it's really a two sided coin and a symbiotic relation that should be appreciated. No buyers, no sales. No item, no buyers. See?
2> I don't use the item usually at the time I purchase it, as I buy in advance of myself a lot of times, meaning that I have a picture planned, but not yet ready to do it. By the time I get to it, I often forget all about the feedback.
3> I could see leaving feedback on an item if it was a two sided street, but the fact that merchants only put up positive feedback and not negative, turns me off from that whole system. I have to admit I'm always a little suspicious about glowing recommendations about a product. I'm not saying that there is anything up there, just my own personal feelings on it. It's from being burned in other circles, not so much on Rosity. I'm much more inclined to buy it if I see it used in many places...
I do think it's polite no matter what someone gives you to say thank you. I try very hard to thank anyone who comments on my art (good or bad) and I worry sometimes I forgot someone, because I want people to know I appreciate it. And if someone buys my product, I will be sure to thank them as well. I appreciate other artists that do so as well and I'm much more quick to look at their works and buy their products if they make this friendly gesture. It's just good relations all around...
Of the 30 or so items I've bought, I really only remember 2 thank you messages...
I personally did not accuse anybody of being deliberately rude. People are different; some are more sensitive to how they are treated than others. I suspect that those who don't care that much about how people treat them don't realize how a similar treatment would affect people who do care. Some people might feel that they are being ignored if a seller doesn't acknowledge their feedback. It's very possible that those merchants who did not send thank you's were not aware what it would mean to their customers. This is why it's good to bring this question out in the open. Several people in this thread made remarks that they had not been aware of this issue and they will pay more attention to this in the future. It's a little bit like when you notice that somebody is mad at you but they wouldn't say why. You ask them, "What's wrong?" and they say, "Nothing". Wouldn't you like to know what the problem is, so that you can clear it up?
I think some people aren't understanding that LadyJaiven didn't say for every sale but for people who leave feedback. Sending a thank you for a sale is nice, but I can see where it would get very overwhelming for some products. But if someone purchased from you and took the time to leave feedback also, which can help other sales, it is nice to get a thank you. People like to be appreciated, it makes them feel good. When they feel good, it builds good customer relations... and it can make a big difference.
"they can sign in and click the yes to make the feedback public, thay can msg and say thanks."
Is the feedback added manually by the merchant? I'm not one, yet (working on getting a texture up) so I thought it was automatic. If it's added manually, I agree, it would only take a few seconds to IM a generic "thank you".
...... Kendra
Attached Link: http://pub49.ezboard.com/ftheeclecticguildfrm5.showMessage?topicID=1827.topic
I have recently posted messages elsewhere about the need to not take for granted the artists who create stuff, not only for profit, but also for free. It is the lack of courtesy all around, on both sides of this equation that makes for hard feelings and ultimately becomes the final straw for many talented people, who thru lack of appreciation, throw in the towel! I have heard repeatedly how the quality and quantity of "free stuff" has been dropping off. Are you really surprized? If customers and merchants cannot be courteous to one another, how do you think people who slave away to create, host and package stuff for free feel when they get no recognition. I am a vendor and I used to send messages to my customers, inviting comment, critique. Thanking them and asking them to share their renders, thoughts whatever... with me. I have recieved one response. ONE. In a year one response. So I don't personally contact customers anymore. In the readme document of every product I sell or provide as a free item there is an invitation to the buyer to contact me with comments, critiques whatever... so far nothing. If my stuff is so bad someone should tell me. It is feedback that encourages us to go on, inspires us to new heights. We do not live in a vacumm after all.I was SO excited the first time the ebot sent me a message that a customer had left feedback on a my first product - I couldn't wait to make it public and send a quick thanks. Don't think I've missed anyone who has since. It's really encouraging when folks not only find their way back to my store, but leave thoughtful detailed comments. And I've picked up some good suggestions. BUT I'm just as grateful to see feedback when I'm shopping. Sure, no one makes bad comments public, but they often are more than empty praise - something that helps me understand a product and its uses better, or even saved me money when I realized I'd made a wrong assumption. Feedback posts are even more important now that we can't freely discuss products in the forums (grumble, grumble...) - Elisa/gryffnn
Ratteler: Wrong. LadyJaiven: Right. The only thing worst is when you have a technical question and send the supplier an email and you have to rely on the interest of other forum members to answer your question because the supplier ignores your email. I sell via ecommerce, and ALL my customers get immediate personal service from me, without question, despite their problems or questions. I have been known to call Hawaii from Germany just to make sure the customer is satisfied after having a problem with a $15 purchase.
"Ratteler: Wrong. LadyJaiven: Right"
Ratteler isn't necessarily wrong. It is his opinion and one I'm sure others may share. Not everyone wants such involvement between buyer and merchant. Some may feel that communication is only necessary if there is a problem. Others would like to be thanked for their feedback.
It's not black and white even though it involves courtesy. There are different opinions to consider.
...... Kendra
Yes, acknowledging free stuff artists should be done more of and I'm guilty of that as well. Although the argument that is being used here of why sellers can't practically thank their buyers is the same argument as to why people don't send thank yous or feedback for free stuff. The current system on 'rosity makes it kinda of a difficult task. Maybe they should implement a system like 3dcommune where one can leave feedback/comments on free items like they can in the galleries. That would probably encourange more people to make that effort.
Let us not forget too that the free stuff artists do get recognition in a public light, maybe more than a private thank yous in the form of gallery credits. I know many artists that provide free stuff that are thrilled to see their creations used. People look through the galleries and see their wonderful creations and that builds up their reputation for eventually selling their merchandise (if they so desire).
So yes, I agree that we sometimes take the artists for granted who's stuff we use, but it's not as dire as it seems is being presented here.
PS: A lot of people don't read the readme's...
And I am a firm believer in giving credit as I mentioned previously for anything used in a picture, free stuff or not and I think most should make that same effort. Especially the freebies. I can see the argument on both sides for the bought items, but I think it's just as fair even if they are bought to give them credit as well...
Good grief Ratteler, I can certainly see where you get your handle from now. How in the world this got all blown out of proportion is beyond me. Kiss up, pat on the head, give me a break, all LadyJaiven was/is asking for is that the merchant say thank you for the friggin feedback. Cripes, it's not like she asked them for their left arm. You damn right I want a thank you. I took time out of my schedule to write something positive/negative about this product, then they can take the time out to just say THX, Thanks, thank you..how hard can that be.
Well, our way to thank the customer is making nice add-ons and freebies. We think is a nice way :) (it's kinda understood that appreciation and feedbacks are alwasy welcomed) A nice day to you all :) ~*As Shanim & Siliphiel of Awful Soul
I really like to get along with everyone and I truly hate to hurt peoples feelings or really get irritated by others. Ratteler, you have really taken things to a level they weren't meant to be taken to and you're acting like a child. If you disagree, fine, do that, but saying things are stupid and taking the time to belittle opinion is pretty much showing a major lack of maturity. Get over it. You don't agree. I don't agree with you, but you do not and will not see me calling your opinion stupid. I started this thread in an attempt to help merchants keep and improve their sales and to let buyers know that they do not deserve to be treated any kind of way. Now, for some reason, people are thinking I said buyers should / have to leave feedback. I never said that. I don't feel my buyers owe me ANYTHING because they already bought my product. I, however, do owe them a thank you because they did not have to spend their hard earned money in my store. WHAT I SAID was when a buyer leaves feedback for a merchant, they do deserve a thank you because they already bought the product, but they TAKE THE TIME TO SAY WHAT A GREAT PRODUCT THAT IS, and that makes it great. When I have received feedback on my product, it makes me feel really good to know someone enjoys what I do, so I say thank you because the feedback has helped me, encouraged me, and let me know that, Hey, Jai, you did good. I thank them because that is MANNERABLE. I don't know how you were raised and that isn't my business, but I was brought up well. I was also brought up to speak my mind and I will not back down because you feel as though you have to prove something by acting like you're so bad and whatnot. Now, if you feel the need to call things stupid, then do that somewhere else. Everyone else in this thread is acting like mature adults, but then we have the one who doesn't think we play fair. Get over it. I can tell you this. If you are or ever become a merchant, I would never purchase from you because your attitude is quite smug and pretty darned sanctimonious and I do not like that in ANYONE, regardless of the person. Merchants - I stick with my original statement. Say thank you and let people know you appreciate their business because they did NOT have to spend their money in your store. And you said something about this topic hitting 50 msgs. So how many did you contribute ? Because it could have been less. Now, lets shoot for 75!! < / end sarcasm >
This entire topic has been blown way out of proportion, and it didn't have to be that way. Ratteler, it's funny that you keep jumping up and down on the word "opinion", when your first appearance here was to bash someone else's. You asked yourself how an opinion can be wrong... Not that I agree with that, but ah well, we're talking about you here. Practice what you preach. Just agree to disagree and move on, why keep beating a dead horse?
Oh my gosh, you know what ? How can you say that it's an attack on you when you are steadily jumping up and down saying, This is stupid, this is stupid! YOU are the one who has been attacking opinion. You are playing the victim, that's blatant. I didn't form ANY lynch mob. People will say what they want. I did not ask anyone on this thread to support me. I don't need to do that. I love snakes. I hate the ones that strike for no reason.
Ratteler, I wasn't attacking you. Everyone has a right to their opinion. I do, in fact, see where part of your argument is coming from. All I'm saying is, whatever "attack" you think is going on here was started when you bashed someone else's opinion. That's all. There was no need to call anything stupid, person or post. If you wanted someone to respect your opinion, you should have given that same courtesy to the original opinion stated. Do unto others and all that...
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This is a note for all merchants and their buyers. I feel that it is very rude and inconsiderate when you buy from a merchant, leave feedback, and do not even get a thank you. It's all common courtesy and good manners. Merchants, when someone buys from you and lets you know what a great product you have, the least you can do is to say thank you. You will lose customers if you act as if you could care less. If it weren't for customers, you would have no MP business. We, as buyers, do not owe you feedback, nor do we have to buy from you. But when you act as though you appreciate our business, we are more likely to buy from you numerous times, and you will build a great client/customer relationship. There are 3 merchants whom I've bought NUMEROUS things from and left feedback, who will not get my business again. I decided to put this post here in the Poser forum for everyone to see so that a)merchants can realize what good business tactics are and so that b)consumers can know that they don't deserve to be treated just any way. I am not being a brat, but I've always been taught that when someone does something nice for / to you, you should thank them. That principle carries over into various aspects of life, regardless of the situation and circumstance. It certainly applies here. No matter the relationship, if you act as though you do not appreciate a person, they will let you know and you most likely will lose them. Merchants, again, you would be getting no sales if it weren't for your buyers. Remember that. Learn to say thank you. That is all.