uncle808us opened this issue on Jun 06, 2015 · 6 posts
uncle808us posted Sat, 06 June 2015 at 5:46 AM
Is there any way to get rid of the lag in the painting tools. It is really bad. I have plenty of memory and this is the only software with the annoying lag to the point of not wanting to use the software. Thanks.
MacBook Pro OSX El Capitan Ver 10.11.6
Blacksmith3D posted Sat, 06 June 2015 at 6:00 PM
Can you please let us know what version of the software you are running, what operating system, and amount of ram? This will help us better serve you.
Thanks!
uncle808us posted Sat, 06 June 2015 at 10:49 PM
MacBook Pro 15 in. OS X 10.9.5, Running Reality Paint Ver. 1.0.5.0. Memory 4 GB 1067 MHz DDR3 With app running I have 1.02 of free memory.
MacBook Pro OSX El Capitan Ver 10.11.6
Blacksmith3D posted Sun, 07 June 2015 at 12:55 AM
Oh, I see you have emailed us about this. A reply by just sent by email with all the info you need to get up-to-date with Blacksmith3D Pro-5. That should resolve the issue. Please also note painting lags can depend on a few things, most notably, the resolution of the texture map(s) you are working with and the resolution of mesh (polygon count).
You can run the Pro-5 version from a different folder, so that you can keep your older RealityPaint and use it for comparison sake if needed. If you still have the same problem after you have updated to Pro-5, then we would like to get a copy of your project file so we can better diagnose what could be causing the issue.
uncle808us posted Sun, 07 June 2015 at 9:24 AM
All Fixed Thanks,.
MacBook Pro OSX El Capitan Ver 10.11.6
Blacksmith3D posted Sun, 07 June 2015 at 6:48 PM
Great!! Thanks for letting us know.