Where can I find the copy of the email I have sent to Store Renderosity on Friday. I am unable to find it. I need to amend it.

Can you please direct me to the secret place?

Hello helgas,

I am not sure what you are communicating to us.  Did you send an email to store@renderosity.com or did you post in the Marketplace forum?

Let me know and I will do my best to point you in the right direction.

Hi Tina,

Sorry,  I think I am getting really desperate.

On Friday I sent an e-mail to Store@Renderosity.com as you suggested. Over the weekend I experimented a bit more with the failing downloads.

I was looking for a way to get the new information to the Store. When I was looking for the e-mail I sent on Friday a couldn't find a record of it. How do I trace it or get the additional information to the Store? Sending another e-mail without reference to the first will be useless.

I have not heard back from the Store yet. Would it help if I give you the new information? Downloading my purchases with Chrome is impossible and severley crippled with IE. There seems to be a small difference between Browsers (both Browsers experience the time-out problem).

In Chrome the RESUME does not respond when the download is PAUSED and actually kills the download.

IN IE it downloads exactly 28% of a file before the download stops. Hitting PAUSE and RESUME downloads another 28% and so on until the download is complete. At least with a lot of patience it eventually completes. Maybe this information can help resolve the problem? How do I connect this info to my Friday e-mail?

Up to July 10, 2014 (from July 2009 to July 2014) I had no problems with downloading from Renderosity. Between July 10 and July 17, 2014 the picture changed. Another Bug was introduced. I can not make another purchase until I can download the files, uniterrupted, with Chrome again.

Hi helgas,

I have forwarded those emails back to you for your records.

Just sent them over to you.

Hi Tina,

Maybe my English is failing me.

I am looking for ONE e-mail only. The one I sent to Store@Renderosity.com.

I don't know what e-mails you sent me. I haven't received anything. Maybe you sent it while Renderosity went off the air. There is nothing in my mailbox at Rendo or in my Outlook.

How long does it take for the Store to answer? It is way over 24 hours. There is one sale after another and I am unable to purchase anything. Let alone getting what I purchased on the 17th. Help, please. I can't believe this is happening. I payed for it. Please Rendo deliver the goods.

Here is the message you sent:

From above orders I was only able to download the Expressions. Every other download has failed due to time-out errors.
Last night the files quit downloading at 17 mg. Today the quit at 11.6 mg.
The message I receive from Chrome is “Renderosity does not allow enough time to download the files.
I started testing where the error comes from:
From Youtube I downloaded a 850 mg file without errors.
From DAZ I downloaded a 38 mg file without errors.
From RDNA I downloaded a 32 mg file without problems.
So, the problem is not on my end – otherwise I would not have been able to download above mentioned files.
Tina logged in as me and downloaded the files. I assume Renderosity has a top speed connection. Where I live the speed goes up and down which has never been a problem with Renderosity. I have made purchases for many years and no download ever timed out on me.
I need your help to get these files.
The time-out speed must have been reduced. Why? I don’t dare to ask. A lot of things have been reduced lately. In the Bug Report many people complained about time-out problems in other areas.
Sincerely
Helga

Here is the message that was sent back to you on Friday:

Hello,

You will need to contact the vendor directly for product support and/or refund request.

To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 72 hours for a response from the vendor.

If you have not heard from the vendor in that time frame, please let us know so we can contact them on your behalf.

Thank you,

Shelbi

Administrative Assistant

I have sent Shelbi the following answer:

Hello Shelbi,

I never got your answer. Tina was kind enough to forward it to me.

Understanding your reasoning is difficult. What has the Vendor to do with my problem? What product support should the Vendor provide? There is nothing wrong with the merchandise. It is the Renderosity store that has a problem not the Vendor.
The download times out before it finishes downloading. Please, contact the technical department to fix the bug.

I do not want a refund. I want to download what I bought. The Vendor cannot help with Bugs in the Rendo store and there are many of lately.

Regards,
Helga

I have just sent you an email regarding this issue.

Please let me know if you received it correctly.