I have been watching a number of threads this past two weeks here in the forums and find that there has been a lot of complaints leveled against Smith Micro over the Poser 8 release, ranging from everything in the world from lack of printed manuals to the repeated crashing of the program during simple tasks.  I find that I have come down on the side of the complainers with this new release and was mostly disappointed by not only the new Runtime direct presentation format, but also the lack of new and good content.  The new figures are ghastly in appearance and a definite throwback reminiscent of the old P4 Dork character.  The P8 sales notes claimed 1 GB of content, which was slightly misleading since most of the content was in fact "Legacy" material.  Anyway, I did not want to post this just to add more complaints to the pile but instead to provide information regarding a solution on this matter.

As some of you may be aware, the Smith Micro corporation offers a complete refund on purchased software for a period of 30 days [14 on physical shipments], during which time you can request a refund on the product as long as you sign a form called the LOD "Letter of Software Destruction" which deactivates your serial numbers.  There is a $10 fee for processing, but they will return your money within 14 days if the form is filled out and submitted to them within the time frame following purchase.

You must contact them directly [I suggest by phone]...the online site was unhelpful in finding my order much less in getting me a refund.  So call 1-949-362-5800 and ask for SALES in regards to refunds and they will transfer you.  They will then send you a link to download the LOD form and instructions on how to fax it to them for the refund.

I was also informed, while applying for my own refund, that you should be very direct and descriptive on the form as to why you were dissatisfied with the software.  Apparently the sales team is very interested in reviewing these complaints.  I think following this process might be the best and most effective way for we, the dissatisfied, to get Smith Micro to hear us.

Anyway, just food for thought and instructions for help.  As for me...I'm going back to my P7.