Hi,

A good suggestion - to place a new thread with a summary of the most pressing topics for the Poser 6 Special Edition Pre-Order.

1. "I'm a valid Poser 5 user, with a valid Poser 5 serial number and have entered as following:

Poser serial numbers are not case-sensitive; you can capitalize the letters or not as you choose.
Curious Labs serial numbers do not use the letter "O"-anything resembling an "O" is in fact a zero (0).
When entering a serial number, be sure to include the dashes (-) as these are required.
Be sure that no extra spaces are included, either leading or trailing, when you enter your serial number.
Be very careful not to transpose digits; please read your serial number over carefully and check it before submitting. Additionally, be careful to click the submission button only once, as multiple clicks may cause the system to think your serial number has already been used (and is thus invalid- see below.)
Finally, if you have successfully validated your serial number and then had to cancel or revise your transaction, your serial number will remain marked as used, and thus ineligible for further upgrades, for a period of ten minutes or until you successfully complete the current transaction (at which time it is permanently marked as used.) Should you need to repeat a transaction, please allow enough time for the system to release your serial number.

...... our Global store, run by Digital River seems to have been rejecting nearly all those in the UK and Europe attempting to pre-order their P5->P6 upgrade. I received many IMs from people graciously willing to take the time and answer the needed question for DR to trouble shoot. And as a result, they have narrowed in on the problem, some form of call out function in regards to the serial number. This should be completely fixed by noon PST tomorrow, if its not ALREADY. We sincerely apologize for the frustration of this I know many people outside of the US feel less than supported and this coincidence may have increased that impression.

2. Why am I paying more for an upgrade (or full version) outside of the US?

.. This time with the release of Poser 6, we have lowered the price of what people in the UK or Europe have previously been required to pay. Though not 100% equal to the exact currency conversion the additional costs are in relation to export fees. But, you will find that you can purchase in the US, for $129. You can purchase in Europe for 119 and in the UK region ₤82 for the Poser 6 Special Edition upgrade from Poser 5.

3. Im hearing about other upgrade specials for $89, why havent I received this?

.. We pulled all of the user details we had on people first purchasing Poser 5, what we have titled the Early Adopters. The period of time covers people who purchased before any Service Release which makes the product Poser 5 Windows English; and the people eligible who purchased from either pre-order period, or from September 6, 2002 through October 31, 2002. We are finding however that not all user details were passed along to Curious Labs from our former parent company ; Egisys before closing their doors. This is one of the biggest reasons many throughout the UK and Europe are not getting emails from Curious Labs. (Our sincere apologies). For the immediate need those who purchased in the time frame just mentioned and can offer proof of purchase, please IM me with your contact details including your current email address. But, I highly recommend to anyone hoping to get information emailed from Curious Labs, please go to our site and enter in your current user details. We will continue to support our customers by making patronage gift offers in the future and will be looking towards a larger product offering from having now a well established parent company e frontier who has many different products that should make their way to the US and Europe/UK. Please make sure you check the box approving us to email you though just entering in your information is not enough to get the emails since we must make sure you wish to receive info from us.

4. Im registered with Curious Labs, and have checked that I want information and email but still get nothing!

. With the increase of SPAM blockers circulating now, many do not realize that they did receive the CL email, that is was either deleted as SPAM, or automatically sorted into a SPAM folder. The latest that seems to have blocked CL email is: http://www.spamhaus.org/query/bl?ip=64.62.178.130 which we are contacting to request removal of our name. Norton had blocked our email at one point for example and some of the email service providers are also culprits. Please be sure to email our Support team with your email address and any server details so that we can make sure to rectify this. But also check in your areas your email software puts SPAM!

5. When will Poser 6 be released?

.. The best answer I can offer at this point is Spring 2005. If you have a credit card that expires in February, Id suggest waiting. If it expires at the end of March, thats more difficult to offer a direct answer. Likely not a problem, but if it ends up a problem, well work it out with you.

6. What is in the Winter Queen Figure Pack? Are their completely new figures in P6? What are the other features? Why should I pay more for a Special Edition? Is the Shade designer LE that ships in P6SE the latest? Is CL masking a fixture-fix release by adding on more within the Special Edition offer?

.. To answer the easiest first whats the deal with Poser 5 Special Edition. This is a celebration release a brand new year for many of us at Curious Labs with a very healthy management and business philosophy under our new parent company e frontier. Poser 6 is NOT just a feature-fix release. Though Id love to just offer all of the details now, I cant but I believe most if now all, will find this a powerful release of Poser. The Winter Queen Figure Pack is a special gift and not necessarily the only content provided. Last, the reason for adding in Shade 7 designer LE. Shade technology has been around in Japan for 20 years now. One of the strongest and most followed 3D products within Japan. But limitedly known here in the US and within Europe and the UK. Shade offers PoserFusion, a fantastic plug-in integrating Poser into Shade. designer offers an easier learning curve which provides the best of both worlds. A taste of what you can create with Poser integration into Shade without a longer learning curve. Pricing for Poser 6 when the Special Edition offer has expired will not be less, releasing at $249, with upgrade prices remaining the same.

.. What is the Winter Queen Pack? Are there new figures, what other features, etc.. these details will keep coming out between now and the release of Poser 6 in Spring 2005!

7. Last, NO CREDIT CARD WILL BE CHARGED UNTIL PRODUCT IS SHIPPING!

I hope that this is a decent summary for most. My apologies for those topics I didnt cover.

With kind regards,
Katherine