JDexter opened this issue on Sep 24, 2003 ยท 40 posts
JDexter posted Wed, 24 September 2003 at 9:11 PM
I'm a little miffed, not because of the delay, but because I feel like I am getting the run-around. I ordered the upgrade as soon as it was available. My credit card was billed immediatly (like 3 months ago IIRC) Anyway, last Friday I received an email finally saying it was shipping on Monday the 22nd and it included the FedEx tracking number (I had it shipped 2nd day) I checked the tracking info on Monday, and it's not in FedEx's system. I sent an email to the person who sent me the tracking info to find out if I had the wrong number, she said to try again that night. Next day I check, still number is not in the FedEx system, so I send a 2nd email to the same person. She says the number is right, check again later. Today is Wednesday night, number is still not in the system, and the last reply I got was that I would get it as soon as possible. Maybe it's just me, but I directly asked if it was shipped, and I was ignored and given a line. That's bad CS in my eyes. When someone asks about a purchase they made 3 months ago (since they billed me back then, which IMHO is questionable) they deserve an honst answer. If she had said "no, it's still being processed" I would have been satisfied. As it stands I can't even call my CC company because it was billed so long ago. So, tell me, did it actually ship to anyone? JDexter