Despite all their big talk and Gebe deleting my posts, the people who run Vue (can't say "E-On) have NEVER offered to help me get version 4.12 I see Lynn from E-On posting here but notice she gives NO phone number or DIRECT email contact. This is typical of the whole Vue operation- total arrogance towards their user base. Nearly every other software company offers a WORKING method of contacting, rather than so arrogant and in-direct in their user support. I've had Vue since Version 2, have made 7 attempts to contact Vue over the past week with my contact info and valid serial number and they have NEVER replied in any helpful way. I know that Gebe here runs the "interference" here at this "Forum" but that ISN'T the support I PAID FOR by buying the software. Why don't they (Vue) have a legitmate WORKING telephone number or WORKING tech support email address?