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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Nov 12 5:49 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Item purchase problem

Diandra opened this issue on Jun 16, 2003 · 3 posts
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Diandra ( ) posted Mon, 16 June 2003 at 3:12 AM · edited Wed, 12 November 2025 at 9:12 PM

I made a purchase on the 14/6 and paid by PayPal. I have had a receipt from PayPal to say the payment was made but my download still isn't available. I have sent in email to you guys but heard nothing. (I know it is the weekend). Could someone look into it for me please. Here are my PayPal details (minus personal id info) : ================================================== Envelope-to: diane@easynet.co.uk Date: Sat, 14 Jun 2003 08:45:37 -0700 From: service@paypal.com To: diane@birklea.co.uk Subject: Receipt for your Payment Delivered-To: diane@birklea.co.uk Delivered-To: diane@easynet.co.uk Delivered-To: diane@easynet.co.uk Dear Diane Smith, This email confirms that you sent $21.00 to payments@renderosity.com. ------------------------------ Payment Details ------------------------------ Amount: $21.00 Transaction ID: Subject: Order #126786 View the details of this transaction online at: https://www.paypal.com/vst/ Thank you for using PayPal! The PayPal Team Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your PayPal account and choose the "Help" link in the footer of any page. ========================================================= Thanks Diane

StaceyG ( ) posted Mon, 16 June 2003 at 9:41 AM

Hi, I have activated your download now.. I don't know what happened when your paypal payment was received, usually they automatically get "marked" as paid right away. Sorry about this. Stacey

Diandra ( ) posted Mon, 16 June 2003 at 11:40 AM

Thank you! :)

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