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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Dec 16 6:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Hello???


Syrian ( ) posted Thu, 06 March 2003 at 2:02 AM · edited Wed, 03 December 2025 at 12:33 AM

I have now sent 2 emails to store@renderosity.com over the last week and I have not received 1 reply. 1) I need to have my address changed for my account... I sent an email with the address it needs to be changed to. 2) Someone has a texture for my Character (Chrystiline) up for download in the "Free Stuff" section of the site. I have contacted the store as well as the person responcible, but still nothing has been done. Am I being ignored? If so, why?


StaceyG ( ) posted Thu, 06 March 2003 at 11:13 AM

Hi, 1. We did receive you email to change your address on your account and it was changed..Sorry I just failed to respond that is was done and I apologize for this. For future reference any payment information changes should be sent to payments@renderosity.com 2. Clint is here at the Bondware office for some meetings and hasn't had access to his email. I will print off the email you sent yesterday and see if he can take care of this right away. Sorry for the delay. Stacey


Syrian ( ) posted Thu, 06 March 2003 at 5:09 PM

I'm sorry, I didn't realise how upset/impatient(sp) I sounded. I just wasn't sure if anyone got the email and I got a little concerned. Thanks, Syrian p.s. the situation with the texture has been corrected. The texture was taken down last night.


StaceyG ( ) posted Fri, 07 March 2003 at 8:49 AM

It's okay, I understand..We usually are able to respond faster but with Clint not having access to his computer it took longer than usual.. We apologize and I am glad to hear it is all taken care of. Have a great day! StaceyG


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