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6,217 comments found!
Hello! JenyK is at Siggraph this week and won't return until next Monday and I will point her to this thread so she can give you an update. Thanks, Stacey Renderosity Admin
Thread: Please unlock my MP access | Forum: MarketPlace Customers
Hi, xoconostle this has been taken care of for you. You should be able to purchase without a problem now. Thanks, StaceyG Renderosity Admin
Thread: Download Button Option: Please Activate | Forum: MarketPlace Customers
Thread: Please fix my account | Forum: MarketPlace Customers
Hi, I have taken the block off of your account. Try your purchase again. Our system, for security reasons, blocks you out after 3 failed credit card attempts. Thank you, Stacey Renderosity Admin
Thread: Qestion about buying products | Forum: MarketPlace Customers
Hi, You can pay using several diffeent methods.. Paypal, credit card, check or money order. Hope this helps! Thank you, StaceyG Renderosity Admin
Thread: Still can't download products purchased | Forum: MarketPlace Customers
Where did you send the email with the security information? It should have been sent to store@renderosity.com but I don't show having received an email from you. Thank you, Stacey Renderosity Admin
Thread: Still can't download products purchased | Forum: MarketPlace Customers
I now see both emails and I had replied to both asking you for your username. Are you Adam? I will activate your downloads now. Thanks, StaceyG
Thread: missing download buttons | Forum: Community Center
Hi, Your download buttons have been set. All future orders should be ready for immediate download. Sorry for the delay. Thank you, Stacey Renderosity Store
Thread: Still can't download products purchased | Forum: MarketPlace Customers
Hi Valareos, Your download is now ready. I am not sure what happened because the echeck cleared on 8/1 and your order was manually marked as paid then. I must have failed to go in and manually set your download button since this was your first purchase. All future orders should be ready for immediate download. Sorry for the delay. Stacey
Thread: Download error on purchase | Forum: MarketPlace Customers
Hi, I responded to your email. Your downloads have been reset. Thank you, Stacey Renderosity Store
Thread: How Many Times? | Forum: MarketPlace Customers
Hi, We have to manually reset your downloads after 3 times. I have now reset your download buttons so you should be able to see them on your purchase history page. Thanks! StaceyG
Thread: After sending all my credit card information a 2. time... | Forum: MarketPlace Customers
Hi, Your downloads are ready. You shouldn't have this problem with any future orders. Thank you, Stacey Renderosity Store
Thread: No download option | Forum: MarketPlace Customers
Thread: I still have not receive the check at 03/31/2003 | Forum: Community Center
Hi, I responded to your email and forwarded it to the correct address which is payments@renderosity.com. As soon as possible, we will email you with how we will handle this lost check. Thank you, StaceyG Renderosity Admin
Thread: Call the office??? | Forum: MarketPlace Customers
Hi, After 3 failed credit card attempts, our system blocks you out. I have manually reset your attempts and you can try again as long as the problem with your credit card is resolved. Thank you, StaceyG Renderosity Admin
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Thread: How are the policy changes coming? | Forum: MarketPlace Customers