Can you please email me a screenshot showing me the process and what you are seeing so I can research this appropriately with the techs?  Stacey@renderosity.com 

Thanks!!

Thank you so much Rob for taking the time to write this positive post. It means a lot. Jenn and I are glad we could help you and get things resolved !!

Have a great weekend!

Stacey

Marketplace Manager

Forward the email you are referring to because your wording above is very confusing to me so I'm not sure exactly what you mean. You can forward what you received to stacey@renderosity.com

This is the only broadcast regarding DM's Sneak Peek at 40% off for the 24 hour period. I have no idea what 30% off you are referring to. The DM broadcast for the Sneak Peek went out on the 7th and that was the only one regarding that product on Sat the 7th, nothing went out on the 9th so please forward me the email with all the headers so I can see why you would say the 9th because our logs show it delivered to you on the 7th, not the 9th

http://www.renderosity.com/mod/emarket/view.php?msg_id=3942&email=archives@archives 

I'm showing it's on sale now not sure if it took a minute for the batch job to kick that off but all seems fine now

Thank you

Hi

I deleted this pending order for you:)

Thank you

Hello,

First off, Welcome to Renderosity!

Your downloads have now been activated.

To download your products, you will go to 'My Account' under the 'Members' option and select the order number to access your download.

You will see the zip files directly under the name of each product. Click on them to download to your system.

Here is a direct link to the MY ACCOUNT page that you can easily access if you are logged in  http://www.renderosity.com/mod/bcs/account.php  The MY ACCOUNT page as well as other quick access helpful pages can be located under the dropdown arrow next to your username (in the blue box top right hand side of any site page).

Thank you for shopping at the Renderosity Marketplace and please let us know if you need any additional assistance.

If you plan on doing a lot of shopping this year, please check out our PRIME CLUB annual membership.

http://www.renderosity.com/mod/bcs/renderosity-prime-membership/87657  The prime club carries top quality products from our Top Vendors and those that are Prime Club members can get these at 3.50, you can read on the product pages other benefits for prime members such as special higher coupon discounts throughout each month!  To see all the items currently in the Prime Club, see this link http://www.renderosity.com/mod/bcs/index.php?TopID=&Prime=Y  . We even have a special page you can access from your MY ACCOUNT page (on the left hand side of the dashboard, PRIME SUMMARY) that gives great information if you are a member of prime about how much you save on prime vs if you were paying regular price, when your prime expires, a list of all prime items you've purchased.

Thank you and have a nice day!

Stacey

The broadcast email was only sent out once. If you got two in your inbox that were the actual EMAIL broadcast newsletter for todays sale then can you please forward me BOTH broadcast emails with the email headers and everything in tact (stacey@renderosity.com) because just one went out about the 6 dollar sat sale so either you have a second account that is set up so you got it twice due to that or something else is wrong so just forward me both with the headers in tact so I can check further.

As for The sitemail broadcast it was accidentally hit twice as that is a manual broadcast and that was unintentional but those are on the site and not an "email" unless you have your settings turned on to receive an email to tell you you have a sitemail and you can turn that off easy enough on your sitemail page.  That is a site tool we use for special promotions as not everyone checks their emails everyday and if it's a one day 24 hour promotion it's another tool we have on our site but you can just hit delete in the sitemail if you don't want to read it but, it's not an "email" and we use this because we get  customers that are upset if they miss a 24 hour promotion because they didn't see their email broadcast so we use this Renderosity system tool we have in place to help them out but you can easily hit delete on that system site tool .

If you need to change your profile to not receive promotional emails please go to your MY PROFILE page under the MEMBERS tap on the top navigation to change the setting.

Have a great weekend!!

Stacey

You do not own the product, YOU WERE REFUNDED and I communicated with you this morning. You reposted a review that was removed, not allowed. 

This matter is closed as I told you early today.

Stacey

Marketplace Manager

The items that are offered up for a limited time at a 0.00 price are just that a limited time ZERO priced item then they go back to regular price. Our gracious vendors offer up a freebie for the newsletters and those remain as freebies because they were created to be freebies for newsletter subscribers, that is the intend of those. The Zero priced items in the marketplace are actual content that was specifically created for sale not intended as a "freebie" but the vendors that choose to give back to the customers by having it at zero price do this with a "regular" quality marketplace product to give back to the customer base.

It's not advertised or promoted as a FREEBIE it's promoted as a ZERO (0.00) priced marketplace item. 

And just to note our Freestuff area is where vendors put freebies they create specially to be freebies and that is promoted that way when it's in our freestuff section as that is what that area is for.  If you search through the freestuff area you will see a lot of vendor put freebies there and there is no checkout process, it's a free download area of the site

You mentioned in your original post Renderosity does not "host the freestuff" items, yes we do host them. Members might upload them to different sites but we do host the files.

The marketplace is just that, the marketplace so it's a place for items "for sale" so the items that are Zero priced there are not "freebies" and not advertised that way.

You can shop by Poser products by using the faceting on the sidebar in the marketplace.  If you go to say "What's New" then click on the department drop down to choose what type of item you'd like to see for example 3D figure essentials (which is clothing, characters, hair, shoes, etc) once you do that then you will see on the left side all the different sub depts so you can click on what Poser version there or you can go further and be more specific first by saying you want to look at Hair, then click the Hair sub dept and it will bring up all Hair products and from there you can then go down and click to see every hair in Poser version (whatever you use). 

Or you can type the type of item in the search bar you are looking for, say Sci fi then the faceting sidebar will be there for you to narrow down even further and you can choose the software type you want that you use (Poser in your case).

There are several different ways you can search through Poser products by using the sidebar faceting.

hope that helps some

You can use Paypal or choose the check/money order option and mail the payment to our physical address located on the About Us page and once we receive it we will mark your order paid so you can then download (be sure to write your username and order id on check or money order)

Thank you

There is a little "gift" pin you click on that is on the product page and it opens up for you to put the username and a note if you want. I can add the username to it now if you let me know the exact username

Thanks

Thank you for the information.