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6,217 comments found!
That one was a 13 minute delay which is weird( So it's no longer pending but that shouldn't take that long.. I'll check on this for you
Thread: Stop Spamming the word DYNAMIC in Marketplace | Forum: MarketPlace Customers
Using “dynamic” in a product description to describe morphs is NOT uncommon. It is usually due to language differences…they may not think or know to use “multiple adjustment morphs” as you suggest. Some vendors from other countries have ALWAYS described adjustment morphs as dynamic morphs and I don’t think it is intentional to get people to see their products in a search. Most of those products were in the marketplace before our search changed and those would have never come back in our earlier search function. Most of the cases I think you are referring to are when the word is used in the description..and now our search puts more weight on the description that it used to. This may be why these are coming back more often than they did before. This isn’t a NEW phenomenon or a NEW trick vendors are trying to use in our opinion but instead based on various factors such as described here but there may be one or two that we need to put on the right track so just send an email to vendors@ with more details and we will be glad to research and help.
Thread: Stop Spamming the word DYNAMIC in Marketplace | Forum: MarketPlace Customers
Hi
Doing a bit of researching on this and seeing what I get, it doesn't appear to be a huge issue but if there are certain, specific vendors you are referring to please send that detailed information to vendors@renderosity.com so the marketplace staff can work with these vendors on this issue but overall it appears the majority of vendors are using this correctly so it may just be a matter of a few we need to educate and get them on the right track:)
Thank you
Stacey
Thread: Member Survey | Forum: Community Center
Like I said previously the number of people taking the survey is way more than what is in a forum view thread and what the forum thread count is has nothing to do with the number of people seeing and taking the survey, it only shows how many people looked at a thread that has little to do on how many have seen the survey??. .and that is because it's been put other places for those that feel it all applies to them and they WANT to take it. This survey will be open for awhile and it will be sent in broadcasts, continuing to be put on social media, etc so like I said previously if you don't want to take the survey then you aren't forced to, if you do because it all applies to you, then great. The question and multiple choice answers are based on the information we want to gather in this specific survey, if you feel it doesn't all apply to you, then you don't have to complete the survey. This is for specific reasons and the next survey might be more geared to a different group on our site and it might be more appropriate for you to complete.
And helgas, not the Front Page site announcements, the site announcements in your sitemail and also the "announcements" on the far right of the front page not "site announcements section on the front page.. If you click on the survey one it goes to the survey
"Announcements"
Thread: Member Survey | Forum: Community Center
Well if it's other then it is useful information, but the listed out ones are what we want to know about most so if it's not one of the listed ones and it's "other" then depending on what amount is "other" then we might broaden out for different surveys where we want to obtain different info. We are going to do small quick surveys like this more often so each one will be different based on other varying factors.
Thread: Member Survey | Forum: Community Center
Couple things, one is, it's not "hidden" lol. it's right there active under SURVEYS? number, two why do you say only about "170 members have looked at the survey"? It wasn't just posted in this forum, it's in the site announcement tool and under active surveys and on our social media so that number you are trying to put out there isn't accurate at all.........
We didn't list all sites, they would fall under "other" We listed the ones that we felt best suited what information we are trying to gain, that's what a survey is for, it's for our internal use along with other things to determine different things we would like to know more about. This is just a small multiple choice survey to get an idea of certain information from those that choose to take it. It's fine if someone doesn't take it, it's just a simple quick survey:)
As far as the comment about "daz" connection, I have absolutely no idea what you mean by that. If you are referring to Marketplace products, we support all softwares, all figures, and our vendors each individually decide what they want to create for. That's up to them and what they feel is right for them. We support them all as we always have, that hasn't changed, not even a little. We welcome all.
Thread: Order 112704308 Star's MEGA Wardrobe Wrong Textures - Poser | Forum: MarketPlace Customers
If you were a vendor here then I'm sure you are aware of our 72 hour window In case something keeps you away for a day or so. Sometimes things like illness or tragedy or other serious life issues might come up as we are ALL humans so we can't be expected to be perfect.
I went ahead and approved the refund for you as I think that is best for all since you are so upset at the tester (who, by the way, admitted in this thread that she made a mistake and took full responsibility, apologized for it and that's about all we can do). and now the vendor and I'd rather not have them be criticized in this manner. Things happen in life, we all mess up and as long as we learn from it, there's no life or death problem that arises from the mistake. I would hope no one would ever "get rid of" a valuable employee over a mistake, that's quite harsh and surely you've made one or two in your lifetime at a job position you've held in your life:) I know I have and in all my 50 years don't believe I've met a person that hasn't. We learn from mistakes and as long as we own them (which is exactly the case here) then all is good.
So you should see the refund already in your account and we will deal with the vendor on the files needing updated but this matter with your order is now closed.
Regards
Stacey
Marketplace Manager
Thread: not so much a bug but bad design - message editor | Forum: Community Center
Thread: Order 112704308 Star's MEGA Wardrobe Wrong Textures - Poser | Forum: MarketPlace Customers
Please understand that due to RL issues for vendors or time zone differences, etc we give them up to 72 hours for response but it rarely takes that long but we will let you know as soon as possible.
Thread: Recent security breach notice | Forum: MarketPlace Customers
Hello
It is safe here, the threat has been removed and extra security measures have been put into place that will help keep us steps ahead of those horrible hackers that roam the internet. Unfortunately in this day and age with huge corporations like Target, Home Depot, Sony just to name a few, getting breached, its the world we live in whether it's online or in a physical location but we've worked tireless to ensure we are secure and safe.
We do not store credit card information so No, your informaiton from past purchaes is not stored anywhere. We've never stored credit card info. This is why you have to input your info on every purchase,
Thank you
Thread: Secure purchaces | Forum: MarketPlace Customers
Ladyelf, if you made a purchase with your credit card during the timeframes this was going on you would've received the email. if you didn't then I'd be looking at other places you used that card as this could be an issue somewhere else as well. In looking at your purchase history I don't show you used your credit card during the timeframes here. Can you sitemail me more details and we can discuss further? Thanks!!
Thread: Spring Drab Bag | Forum: Community Center
Sorry you feel that way but in looking at the 200 FREE products offered up seems to be a great assortment of high quality items that some great quality vendors graciously offered up to customers as a thank you. Can't please everyone but luckily 99% of the feedback given to us and the vendors has been great!
Thread: Grab Bags Not Working? | Forum: MarketPlace Customers
Thread: Credit Card Hack Here Too | Forum: MarketPlace Customers
Hello,
I am continuing to pass all information on to our people that handle the security and they are continuing to investigate.
Thank you
Thread: Merchant Resource Hair Texture Kit by RPublishing | Forum: MarketPlace Customers
Hello,
You would need to contact copyrights@renderosity.com with this question to get the accurate answer.
Thank you
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Thread: uh...pay pal COMPLETED order, but "Download Pending" ? | Forum: MarketPlace Customers