Hi,

Could you just let me know a few more details in case this is something we could help you out with:

Did you buy this product here at Renderosity or at DAZ 3D?
Looking at the image you have there, it looks like you might have a missing Product thumbnail.

Product thumbnails and Smart Content require metadata that will only come with products bought directly from DAZ3D and downloaded through their system.
So if you are having issues with products bought over at DAZ 3D then you need to take it up with them.

If you bought the product here from Renderosity, there are ways to create your own metadata and Product Thumbnails.
I could point you to some tutorials on how to do that if you like, just let me know and I'll dig up some links. :)

// Ylva (Frequency3D) 
Forum Moderator

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