To contact support, go to https://support.posersoftware.com/. I don't know if they can help you with that old of a version, but it won't hurt to ask. If not, and you have the 2014 game dev version, ask about the Poser 11 upgrade. They originally gave everyone with the game dev license a free upgrade to Poser 11 when Smith Micro shut down the phone home server. I know some people chose to fall back to 2014 vanilla. I don't know if it's still available. That will qualify you for the upgrade versions of either Poser 13 or 14.

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Available on Amazon for the Kindle E-Reader Monster of the North and The Shimmering Mage

Today I break my own personal record for the number of days for being alive.
Check out my store here or my free stuff here
I use Poser 14 and Windows 11