The other thing is that you have to have the latest update.  There was an issue with Poser 9 and 10 after a windows update and Smith Micro released patches for both versions.  you need to be running 9.0.3.26149.

Poser 5, 6, 7, 8, Poser Pro 9 (2012), 10 (2014), 11, 12, 13, 14