Torquinox posted at 10:23 AM Wed, 4 June 2025 - #4496776

 The accent was because greedy CEOs offshored their CS jobs to people in not-native speaker countries.

Not entirely true.  I live in a very multi ethnic country.  Even if the call centers were local and filled with native speaking employees they would still be dealing with language/accent issues as many enquiries would be made by non-native speaking customers.  Equally if the call center was situated locally the staff make up would be multi ethnic.  The language/accent barrier impacts communication both ways.  If a customer can ring a call center and not have to wait on hold for hours because an AI "call taker"  answers immediately and then the AI can recognize the language spoken by the customer and respond in kind then that can only be a benefit to both the customer experience and the companies bottom line.

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