Word of caution about restoring to a previous Windows Timepoint to reset Poser, it might affect your licensing connection and invalidate your call home.

@romangirl: how exactly are you adding screencaps to your comments?  You should be able to see a preview image in the comments when you either drag and drop or copy and paste it into your comments.  If you don't see this happen then the image will not show up in the comment field.