Leather-guy - no prob. I'm always glad to steer buiness to the 'good guys.' Mehndi, though I have not yet bought any of your products, I have heard very good things about you and would never hesitate to do so if one fitted my needs. Why? Because you, and many of our vendors, understand that even in this 'new' economy good old fashioned customer service is the key. And that satisfied customers are your best advertisement. They do what I just did for Ingrid - recommend you to other people. Dissatisfied customers, on the other hand, are also glad - to tell how lousy you are. On average one dissatisfied customer will mention their unpleseant experiance to ten people. On a site like Renderosity, where we have the forums, the effect is magnified. I'm no longer limited to who I can verbally tell. Everyone who reads the forums sees what I say - positive and negative. It never ceases to amaze me how many sites on the Web, especially sites that are not backed by an existing store or mail order buisness have no concept whatsoever of 'customer service.' A lot of them are defunct now, too.