I have sent Shelbi the following answer:

 

Hello Shelbi,

I never got your answer. Tina was kind enough to forward it to me.

Understanding your reasoning is difficult. What has the Vendor to do with my problem? What product support should the Vendor provide? There is nothing wrong with the merchandise. It is the Renderosity store that has a problem not the Vendor.
The download times out before it finishes downloading. Please, contact the technical department to fix the bug.

I do not want a refund. I want to download what I bought. The Vendor cannot help with Bugs in the Rendo store and there are many of lately.

Regards,
Helga