Here is the message that was sent back to you on Friday:

Hello,

You will need to contact the vendor directly for product support and/or refund request.

 

To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.

 

Site mail requires only the vendor's username.

Please allow 72 hours for a response from the vendor.

If you have not heard from the vendor in that time frame, please let us know so we can contact them on your behalf.

Thank you,

Shelbi

Administrative Assistant

Tina Kaylor

Community Manager