Quote - hmm...have you guys submitted a ticket? They do get back to you.

They may get back to you (as a genesis vendor), but they certainly don't get back to the customers.

Yep, in my case, I submitted my bug when DS4 came out - I was certainly willing to try genesis out.  I waited 6 months, and checked the bug tracker every damn day.  Then one fine day the CTO made the mistake of speaking up in the Commons forum, I PMed him directly about my bug (and the bug tracking number) and lo and behold, 24 hours later, the OSX version was updated with recompiled Qt libraries. 

And the programmer swears up and down that of the 300+ bugs with the severity code of  "Crash", he just happened to randomly pick mine.

I have multiple bug reports that have sat in Mantis for YEARS, that never got beyond "submitted".

Are you aware of the fact that Hexagon wouldn't run in OSX for 4 YEARS?  The only reason that got fixed at all was to add the "go to DAZ" feature.

I almost fell out of my seat when Richard Hastline admited in the Commons forum that DAZ doesn't keep the Mantis bug tracker updated.

Sorry, but it has been strictly amatuer hour with their "programmers" over at DAZ for years.

And this is the kind of crap that builds up peoples attitudes toward the company.  The fools running the show over there really do believe they have an infinite amount of customer good will - in spite of all of the evidence to the contrary.