The only other thing I can add, LostInSpaceman, is that, well...for future reference, if you're in a situation that others are in, and everyone else's problems seem to be getting resolved, it's probably a good idea to remind the staff member that said they were fixing it.  We're all human, and sometimes overlook things.  
But, yes, for future reference, any image that is put into holding gets purged by the system after 15 days.

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Knowledge is knowing a tomato is a fruit. Wisdom is not putting it into a fruit salad.