Anyone that contacts Support that is seeking a refund, can get a Refund by email as well, you do not need to call. The date of the email is the is the date of contact. The same people that man the phones are the same ones that also respond to the email requests, so unless you send the email to the wrong email address, there should be no issues.

If you are having issues with Poser I recommend you also contact support for other options... or if you have already contacted Support check with them first.

ratscloset
aka John