Sonsie3D opened this issue on Aug 31, 2009 · 101 posts
JAG posted Mon, 31 August 2009 at 8:09 PM
I think a lot of the complaints, such as mine, center around the fact that the new version of this program really isn't worth messing with. Aside from the new light capabilities offered [IBL], the software has actually had more taken away than it has had put in it. In a nutshell, for me anyway, I probably should have just waited for P9 or something. I also applied for a refund and found the process pretty simple and straight forward. Y'know I actually skipped P5 myself...went from 4 to 6 and never really missed much except the bugs apparently. So I think maybe I should have done the same here. Honestly, unless you're a Firefly lover in dyer need of the new lighting addon, then P7 is still doing plenty and actually more than the new P8. When I talked with the sales rep with SM today, he actually told me that they should have a fix coming out shortly and mentioned that the software team was a bit disturbed by the amount of complaints over the software, mostly the lack of the P4 engine and the Runtime layout. He said the bug complaints they expected as with all new releases and they do plan to address them as soon as possible. So those of you in love with P8 but hating the crashes, hang in there, evidently they're working on it.
For those of you who can't work without the P4 like me...well...I guess you tighten your grip on your P7 and call SM up for your money back on P8. At least they're not being rude about refunds. I was actually pleasantly surprised I got through on the phone without even being put on hold. So I gotta give SM kudos for being tight on the customer support end of things.
Well that's my ten cents...