Personaly I like BB's comments. I find it hard also for so many that complain about every little thing. Somethimes I think just to be heard. He has a job to do, and maybe people don't like his approach. But he gets the job done. what ever it takes! And in the process, giving out information that very few have access to. 

The same thing could have been said about Pattons approch in WW2. But If not for his approch, Europe might be speaking Russian right now.