I'm gonna be a little harsh here, so apologies in advance, okay?

Those of us who are old enough to remember should recall the problems that came down with version 3 of Illustrator on a Mac. It installed beautifully but wouldnt open. It was driving Adobe crazy to hear all these complaints, because no one could figure it out.

Then finally someone realized it was because of a single font, that if you had that font as your choice for your overall system, something in Illustrator didnt like it and would forbid opening the program. It was a simple patch to fix it, but it took forever to solve what was going on. Still, Adobe didnt say, "Look, not our problem; deal with it yourselves." They found the issue and corrected it.

Having said that, consider how complicated computers have become in the decade and a half since Illustrator 3. Every manufacturer has a different approach and uses a different graphics card, a different this, a different that. I dont know what you're running, but I think I can say, with pretty good assurance, that the problem is not Smith Micro's not building a program that can run but one that has problems with whatever the set up is on your specific machine. Were the fora rampant with stories like yours, yes, you would have a good case that it's all SM's fault — but they're not. In the main, Poser 7 has been the most stable release of this thing since version 4. True, it's not perfect, but no program these days is: everything has some weird little bug that no one caught in testing because the manufacturers dont have access to an infinite number of computers and their respective operating systems to work with. As I wrote in another thread, I've run P7 on three separate generations of Mac laptops, and, with the occasional hiccup, P7 runs excellently on all on three, everything from a last-gasp Power PC G3 to a dual-core Intel G5.

Bottom line: you cant blame Smith Micro for this. You've not said what your machine is, nor its specs, but I assume (and confidently so) that the problem is there, not in some conspiracy by SM to steal your money and run off laughing like some maniacal Simon Legree. I would earnestly recommend you start by looking at the system requirements printed on the side of the box and comparing them to your machine. Chances are, you'll find soon enough why it's not working.

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